Subject: New Reply Received - wrong item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Feb 2022 09:48:59 +0000

Hi Yara Hakeem,  The customer has responded to the ticket.  wrong item  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
order # <span style="margin:0px;font-family:Helvetica, Arial, sans-serif;color:rgb(0, 185, 229);text-align:left;background-color:rgb(255, 255, 255)"><a href="https://www.centrepointstores.com/sa/en/my-account/order/6123640492?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_SA_en" target="_blank" rel="noreferrer" style="margin:0px;outline:0px">6123640492</a></span><span style="color:rgb(32, 32, 32);font-family:Helvetica, Arial, sans-serif;text-align:left;background-color:rgb(255, 255, 255);display:inline !important"><span> </span></span>
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<span style="color:rgb(32, 32, 32);font-family:Helvetica, Arial, sans-serif;text-align:left;background-color:rgb(255, 255, 255);display:inline !important">the item ordered was, (first photo)<b>SPLASH, Button Detail Boxers-Set of 3</b>, while the delivered item
 was (2<span><sup>nd</sup> Photo)</span><b>2pcs, SPLASH Relaxed Fit Knit Boxer</b>..</span>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, 3 February 2022 1:24 pm<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3844991] - wrong item
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<div><span rel="tempredactor" dir="ltr" style="font-size:14px">Hi Francisco,</span></div>
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<div><span rel="tempredactor" style="font-size:14px">Thank you for reaching out us.</span></div>
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<div><span rel="tempredactor" style="font-size:14px"> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span></div>
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<div><span rel="tempredactor" style="font-size:14px"> We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">We would also request you to provide us some snapshots of the wrong item you received.</span></div>
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<div><span rel="tempredactor" style="font-size:14px"> We look forward to hearing from you.</span></div>
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<div><span rel="tempredactor" style="font-size:14px"> Please note that this case will be automatically closed if we don't hear from you within 24 hours.</span></div>
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<div><span rel="tempredactor" style="font-size:14px"> Your friends,</span></div>
<div><span rel="tempredactor" style="font-size:14px"> The Support Team</span></div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043303616630'>5e1df998-3f13-4005-a191-2df6f28f9b95.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043303616634'>006b421f-2745-48ee-806a-66f21a50613c.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3844991