Subject: Ticket Assigned - wrong item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Feb 2022 04:41:34 +0000

Hi Yara Hakeem,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  wrong item i received a wrong item (boxers, set of 3), but i decided to keep the wrong item since the chatbot replied i cannot exchange the item. i am writing this again to highlight that your procedure to return items are good but for items wrongfully sent by you should have a different approach. it is not basically my mistake that you sent a wrong item. THAT IS YOUR MISTAKE. hence, you should have made more effort to make amends to me. not the other way around that i have to return it to the nearest store then wait for your assessment.
a proactive approach would have been appropriate like returning half of the amount back immediately to wallet or reordering and pay half of the price only. showing more effort to correct the mistake made is not only to follow your return procedure as it is not the customer's mistake. i like the item that was sent although the price is expensive. i would not buy it if it was shown like that (2pcs boxers) from the start. i felt i was deceive & betrayed into buying it.

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3844991