Subject: New Reply Received - update phone number
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 08 Nov 2022 17:29:19 +0000

Hi Shahad Albelihed,  The customer has responded to the ticket.  update phone number  Ticket comment <div dir="auto">Dears
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<div>Any update regarding our refund money. It's from 1month. </div>
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<div>Need urgent support </div>
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Sent from my Huawei phone</div>
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<div>From: Malek Khaled &lt;[email-masked]&gt;<br>
Date: Mon, Oct 24, 2022, 8:28 PM<br>
To: Khaled Allaham &lt;[email-masked]&gt;<br>
Subject: Fwd: [#4997006] - update phone number<br>
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<div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
From: <strong class="gmail_sendername" dir="auto">Max</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>
Date: Mon, 24 Oct 2022 at 7:37 AM<br>
Subject: Re: [#4997006] - update phone number<br>
To: &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
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<div style="">dear customer,<br>
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Thank you for contacting us.<br>
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Please accept our apologies for the inconvenience caused and for the delay.<br>
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We would like to inform you that the order No. (6173670950) has been returned to our warehouse due to our inability to deliver the order within the specified time.<br>
We know that you expect the highest levels of service from our company, and we are very sorry for our failure to comply with the basic standards and for the delay we caused in delivering the order.<br>
We also assure you that a request has been submitted to the competent authorities not to repeat this experiment in the future.<br>
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 Regarding the order: 6173670950 Please note that the refund (SAR207.20) has been successfully processed by us but due to some technical issues with the payment processing partner, the return was rejected..<br>
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Rest assured, our team has pre-communicated with the Payments Partner and let them know that the declined money will be manually refunded on their part. Refund may take 14-28 days to be processed.<br>
Thanks for your cooperation and appreciate your understanding with us.<br>
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Do not hesitate to contact us if you have any inquiries.<br>
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your friends<br>
Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4997006