Subject: Note Added - [#5020240]
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 Oct 2022 08:09:21 +0000

Hi ,    Harun Rashid added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5020240    Subject:     Requester: Ahmad Alanaxi    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM9DC27ADFDDB94809874E152E10CD5C87" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a><a id="OWAAM6149E2C33CC24CA7AAC4D80827FA3284" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay
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<div class="MsoNormal">Our Madinah team yesterday 25<sup>th</sup>-Oct-22 visit to the customer house for the below order status, but delivery team has checked with item and responded item wheel lock and site belt issue and item returned from customer and send
 to the Jed-Wh due to warehouse quantity was not available. <span style="background:yellow;mso-highlight:yellow">
Kindly create RMA-number and send back asap. We are waiting for RMA-no.</span>
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<div class="MsoNormal">REGARDS</div>
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<div class="MsoNormal">HARUN</div>
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<div>From: Harun Rashid <br>
<b>Sent:</b> Wednesday, October 19, 2022 6:31 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Hcmadina Wh &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; ccbackoffice &lt;[email-masked]&gt;; BabyShop Support Team &lt;[email-masked]&gt;; Yousuf Mohammed &lt;[email-masked]&gt;; Shambhu Paswan &lt;[email-masked]&gt;;
 BS Cod Jeddah &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5020240] -</div>
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<div class="MsoNormal">Hi <a id="OWAAM72CBA1CBE52C4F5EB70FCEDF293E4029" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>
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<div class="MsoNormal">Please check the below order status customer need to be assemble and discussed with customer but our Madinah delivery team visit to the customer house on Sat 22<sup>nd</sup>-Oct-22 with resolve the customer issue.</div>
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<a id="OWAAM2E3FE380A4BF429E942B417DA50C5888" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hcmadina Wh</span></a>-Sikander
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<div class="MsoNormal">Kindly follow up and advise to Bs-Delivery team with resolve the below customer issue.</div>
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<div class="MsoNormal"><img width="782" height="52" style="width:8.1458in;height:.5416in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzMyNzg1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BoUpRm3Z49-kYUIXPNGaEhJ1VR7G7O_UN67ClvVGgd4" data-id="2044003327853"></div>
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<div class="MsoNormal"><img width="573" height="257" style="width:5.9687in;height:2.677in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzMyNzg1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SKDwPen2w1846TAxJylygvGRijlusyJS147sCxgcIzE" data-id="2044003327854"></div>
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<div class="MsoNormal">REGARDS</div>
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<div class="MsoNormal">HARUN</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, October 19, 2022 11:10 AM<br>
<b>To:</b> Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5020240] -</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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Problem Statement:  Incomplete item recived <br>
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Order Date : Oct 4, 2022<br>
Order ID: 6172549475<br>
Tracking ID: 19545066172549475<br>
Delivery Date: 10/9/22<br>
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Assistance Required: Need Urgent Assistance</span></div>
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Issue Description: Customer emailed us informing that he/she placed order for</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> (161602481 - - Graco 3-in-1 Travel System<br>
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) and there is a peiece/part is missing. Customer also shared us the picture of the item which they received so we request you to look into this concern and help us to resolve the case on ASAP.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">check the images blew That CST shared.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Aseel Qiad </span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5020240:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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