Subject: Ticket Assigned - Conversation with nauman
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 19 Oct 2022 08:21:49 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nauman nauman                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi nauman, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6173926125 Bot:    Thanks, your order is Collected     We checked and your order was collected on 2022-10-17     Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:13 PM, 19th Oct                     nauman                    Ok           12:13 PM, 19th Oct                     nauman                    I did not recieve the skirt in my parcel only shirt avalable           12:14 PM, 19th Oct                   Shahad                   Hi, Thank you for contacting us. How may I help you?           12:14 PM, 19th Oct                     nauman                    I recieved my ord           12:14 PM, 19th Oct                     nauman                    Order           12:14 PM, 19th Oct                     nauman                    But skirt is missing           12:14 PM, 19th Oct                     nauman                    6173926125           12:15 PM, 19th Oct                     nauman                    ?.           12:15 PM, 19th Oct                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:15 PM, 19th Oct                     nauman                    Ok           12:15 PM, 19th Oct                   Shahad                   Is this the product you didn't receive( Juniors Textured Sweatshirt with Striped Skirt )?           12:16 PM, 19th Oct                     nauman                    Yes           12:16 PM, 19th Oct                   Shahad                   A return request has been created to refund the amount of the product           12:17 PM, 19th Oct                   Shahad                   We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           12:17 PM, 19th Oct                     nauman                    Means should i go to the branch or no           12:17 PM, 19th Oct                     nauman                    Which link ?           12:18 PM, 19th Oct                   Shahad                   You must have received an email notification from us           12:18 PM, 19th Oct                     nauman                    Do u guyz send me the money back or skirt ?           12:18 PM, 19th Oct                   Shahad                   No, you don't need to go to the store           12:18 PM, 19th Oct                     nauman                    Ok           12:19 PM, 19th Oct                   Shahad                   money back           12:19 PM, 19th Oct                     nauman                    Ok           12:19 PM, 19th Oct                     nauman                    But i want skirt           12:19 PM, 19th Oct                     nauman                    ?           12:19 PM, 19th Oct                   Shahad                   We would like to inform you that we operate a return policy in case you do not receive the product           12:20 PM, 19th Oct                     nauman                    Ok           12:21 PM, 19th Oct                     nauman                    Thank u           12:21 PM, 19th Oct                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:21 PM, 19th Oct                     nauman                    Bas in how many days           12:21 PM, 19th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5020804