Subject: New Reply Received - shukran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Oct 2022 11:29:36 +0000

Hi Shahad Albelihed,  The customer has responded to the ticket.  shukran  Ticket comment <div>Dear customer service,</div>
<div>Not sure what information you require as there was no request for any information in the first email sent as you can see in the copy of the initial email in your email.</div>
<div>The initial email was an FYI kind of email that the issue was resolved as you can read it at the end of your email.</div>
<div>Please let me know clearly what information you require if any.<br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On Oct 18, 2022, at 8:19 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4979801</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4979801<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Shahad Albelihed : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr"> dear customer,<br><br>Thank you for contacting us.<br><br>Please accept our full apologies for the inconvenience caused.<br><br>We would like to inform you that we have been notified by the technical team that the problem has been resolved. You can try now.<br><br>Feel free to contact us for further assistance.<br><br>your friends,<br>customers service</div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4979801