Subject: Ticket Assigned - Conversation with nada
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 12 Oct 2022 11:27:14 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nada nada                    Customer:  Hello Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi nada, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6173417209 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:19 PM, 12th Oct                   Shahad                   Hi , Thank you for contacting us. How may I help you?           03:19 PM, 12th Oct                     nada                    I received 2 perfumes but one of them has the package torn           03:20 PM, 12th Oct                   Shahad                   Please allow me a moment to check this for you.           03:21 PM, 12th Oct                   Shahad                   Please provide a picture of the product that you received is damaged           03:21 PM, 12th Oct                     nada                             03:21 PM, 12th Oct                   Shahad                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:22 PM, 12th Oct                     nada                    Ok but I need quick response cause I buy this product as a gift           03:23 PM, 12th Oct                   Shahad                   We request you to please allow us some time so we can work on this and do the needful.           03:25 PM, 12th Oct                     nada                    Ok           03:26 PM, 12th Oct                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:26 PM, 12th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4994752