Subject: Ticket Assigned - Conversation with shahzad
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 10 Oct 2022 10:44:15 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shahzad shahzad                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi shahzad, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6172785036 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1007221000517     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:34 PM, 10th Oct                     shahzad                    tracking system says you atetmpted delivery and also i am getting sms that your courier people attempted delivery and i was not availble both are wrong statement no one from start even call me single time .. yoru courier person lier           02:35 PM, 10th Oct                   Shahad                   Hi, Thank you for contacting us. How may I help you?           02:36 PM, 10th Oct                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:37 PM, 10th Oct                   Shahad                   Please confirm if this is your correct contact number +966533367475 ?           02:37 PM, 10th Oct                     shahzad                    yes this is the number and no one from start call me .. they are lier           02:38 PM, 10th Oct                     shahzad                    from start i am waiting and surprised when they say in sms they attempted delivery and i was not available           02:38 PM, 10th Oct                     shahzad                    i always available and always attend the call           02:38 PM, 10th Oct                     shahzad                    nobody call and no one come for delivery even           02:39 PM, 10th Oct                     shahzad                    courier person making fool to me and you both           02:39 PM, 10th Oct                     shahzad                    its not first time i order always my number is same           02:40 PM, 10th Oct                     shahzad                    but this time courier person is wrong           02:40 PM, 10th Oct                   Shahad                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           02:40 PM, 10th Oct                   Shahad                   We request you to please allow us some time so we can work on this and do the needful.           02:40 PM, 10th Oct                     shahzad                    ok please thanks           02:40 PM, 10th Oct                     shahzad                    i need delivery today           02:41 PM, 10th Oct                   Shahad                   We request you to please allow us some time so we can work on this and do the needful.           02:42 PM, 10th Oct                     shahzad                    ok           02:43 PM, 10th Oct                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:43 PM, 10th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4985446