Subject: Ticket Assigned - Conversation with pradeep puthan kalam
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 03 Oct 2022 10:04:03 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with pradeep puthan kalam pradeep puthan kalam                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  pradeep puthan kalam Bot:  Hi pradeep puthan kalam, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6171937851 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0544064265            01:50 PM, 03rd Oct                   Shahad                   Hi , Thank you for contacting us. How may I help you?           01:50 PM, 03rd Oct                     pradeep puthan kalam                    I need to get the shipment           01:51 PM, 03rd Oct                     pradeep puthan kalam                    6171937851           01:51 PM, 03rd Oct                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:51 PM, 03rd Oct                     pradeep puthan kalam                    Delivery date is already over           01:51 PM, 03rd Oct                   Shahad                   Please confirm if this is your correct contact number +966598208786 ?           01:52 PM, 03rd Oct                     pradeep puthan kalam                    No..its changed..           01:52 PM, 03rd Oct                     pradeep puthan kalam                    Could you pls change to new number 0599577670           01:53 PM, 03rd Oct                   Shahad                   Please provide me the correct contact number so that I can update it to the shipping partner           01:54 PM, 03rd Oct                     pradeep puthan kalam                    0599577670           01:54 PM, 03rd Oct                   Shahad                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:55 PM, 03rd Oct                     pradeep puthan kalam                    Could you please cancel the order..then i can make a new order with new contact details           01:56 PM, 03rd Oct                   Shahad                   We see that you would like us to cancel your order. Please note that we are unable to cancel your order at this time because your order is on delivery and is with the shipping company now. However, we ask that you not accept delivery of your order.   Also, if you receive a call from the delivery representative, we ask that you inform him or her that the delivery has been cancelled.   Once the order is returned to the warehouse, we will process the refund to the same account from which the payment was made.           01:57 PM, 03rd Oct                     pradeep puthan kalam                    Then no need to cancel...proceed with the delivery and inform the shipping company to deliver it today itself please           01:59 PM, 03rd Oct                   Shahad                   We request you to please allow us some time so we can work on this and do the needful.           02:01 PM, 03rd Oct                     pradeep puthan kalam                    Ok           02:01 PM, 03rd Oct                     pradeep puthan kalam                    I have to wait here?           02:02 PM, 03rd Oct                   Shahad                   You will be contacted via email           02:02 PM, 03rd Oct                     pradeep puthan kalam                    Ok..thnx           02:02 PM, 03rd Oct                     pradeep puthan kalam                    Bye           02:02 PM, 03rd Oct                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:03 PM, 03rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4953807