Subject: Note Added - [#4911868] Conversation with adina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 27 Sep 2022 18:35:55 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4911868    Subject:  Conversation with adina   Requester: adina    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div>Dear Sir/Ma'am,<br>
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<div><span>We hope you are having a lovely day.</span></div>
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<span style="background-color: rgb(255, 153, 0)">Your feedback is essential for us.</span> if you have a moment to spare, would you be willing to fill out the satisfaction rating survey on support tickets?</div>
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<div>We'd greatly appreciate your feedback. </div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" rel="noreferrer" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/334544" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/334544</a></span>
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<div><font color="#000000"><strong>Thanks and Regards,</strong></font></div>
<div><font color="#000000"><strong>Pankaj Ramdoot</strong></font></div>
<div><font color="#000000"><strong>Technical Engineer | FarEye</strong></font></div>
<div><font color="#000000"><strong>Call: +91 70-6595-6595</strong></font></div>
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                          <blockquote class="freshdesk_quote">
                            On
                            Mon, 26 Sep at  1:41 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div>Dear Sir/Ma'am,</div>
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<div dir="ltr">​As per your concern, we have checked and found the shared shipment already delivered, below is the request body for your reference, kindly check and proceed further.</div>
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<span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>{</span><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>  "customer_shipment_id": "616773067422999991",</span><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>  "customer_shipment_status": "Delivered",</span><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>  "customer_shipment_sub_status": "Deliveredtocustomer",</span><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>  "change_in_customer_shipment_status": "TRUE",</span><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>  "shipment_direction": "FORWARD",</span><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>  "event_timestamp": "2022-09-15 16:55:32",</span><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>  "entry_type": "Hybris",</span><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>  "order_id": "6167730674",</span><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>  "chargeable_weight": "1.0",</span><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>  "scac": "LMG",</span><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>  "seller_organization_code": "LMG_KSA",</span><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>  "ship_node": "2299999",</span><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>  "tracking_id": "FP0914221000410",</span><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>  "reference_number": "FP0914221000410"</span><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>}</span> </div>
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<div dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMjQ2Njc4MjAsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.X0NZ80742GauvYCkWoq9P0CKBoZTkUM2L9gMiTOHGRQ" style="width: auto" class="fr-fic fr-fil fr-dib" data-id="24124667820"></div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 334544 closure. Below is the summary for your reference.</div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Status chenge.</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> we have checked and found the shared shipment already delivered,</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
<div><span rel="tempredactor" style="background-color: rgb(250, 197, 28)">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
</div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal and visit <a href="https://support.getfareye.com/helpdesk/tickets/334544" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/334544</a></span>
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<div><font color="#000000"><strong>Thanks and Regards,</strong></font></div>
<div><font color="#000000"><strong>Pankaj Ramdoot</strong></font></div>
<div><font color="#000000"><strong>Technical Engineer | FarEye</strong></font></div>
<div><font color="#000000"><strong>Call: +91 70-6595-6595</strong></font></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Mon, 26 Sep at  1:21 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Ma'am,</div>
<div><br></div>
<div dir="ltr"><div>
<span dir="ltr" style='box-sizing: border-box; word-break: break-word; font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>We have received your concern regarding Status update.</span><br style='box-sizing: border-box; font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; font-size: 13px'><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-weight: 400'>We will revert you back as soon as we have an update or need any details to proceed further.</span><br style='box-sizing: border-box; font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; font-size: 13px'><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-weight: 400'>We are working on the same.</span><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-weight: 400'> </span> <br style="box-sizing: border-box">
</div></div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/334544" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/334544</a></span>
</div>
<br>
</div>
<div dir="ltr">
<div><font color="#000000"><strong>Thanks and Regards,</strong></font></div>
<div><font color="#000000"><strong>Pankaj Ramdoot</strong></font></div>
<div><font color="#000000"><strong>Technical Engineer | FarEye</strong></font></div>
<div><font color="#000000"><strong>Call: +91 70-6595-6595</strong></font></div>
<div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word">
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<span style="font-weight: 700; font-size: 12.8px; box-sizing: border-box; word-break: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><a href="http://www.getfareye.com/" rel="noreferrer" target="_blank" style="color: rgb(17, 85, 204)"></a></span></span><span style="width: 327.209px"><img src="https://ci4.googleusercontent.com/proxy/vif8IOZaQgUOnQvZ764u99DzOmnXFDQsd8pYsNAtcpw_HsgB1Q4rHGSfgkD4PZA8CQZ54nB43eI1wBLgKjO8kD3muFftJIhCg7jZ=s0-d-e1-ft#https://www.getfareye.com/signature/signature-banner.jpg" alt="FarEye Signature Banner" width="420" height="67px" data-height="67" style="font-family: Arial, Helvetica, sans-serif; color: rgb(32, 33, 36)" class="fr-fic fr-dii"></span>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Mon, 26 Sep at  1:16 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr"><div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4911868" rel="noreferrer">#4911868</a> raised by adina ([email-masked]).</div></div>
<div dir="ltr"><div><br></div></div>
<div dir="ltr"><span style='color: rgb(36, 36, 36); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", system-ui, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Web", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none' dir="ltr"><br>Hi Team,<br><br>Problem Statement: Update the order status<br>Order Date : 12/09/2022<br>Order ID: 6167730674<br>Tracking ID:FP0914221000410<br><br>Kindly update the order status to delivered as per the customer request asap<br><br>Regards</span></div>
<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sat, 24 Sep at  2:30 PM
                            <span class="separator">,  adina &lt;[email-masked]&gt;  wrote:
                            <table style="margin-left: auto;margin-right: auto">  <tbody>
<tr>    <td>      <table style="margin:0px auto;background: #f4f8fa;overflow: auto;padding: 0 15px; min-width: 500px; margin: 0px">          <tbody>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">adina</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left">
<div>
<b>Bot: </b> Hi, welcome to Centrepoint Stores &#128075;مرحبًا بك في متاجر سنتربوينت<br><b>Bot: </b> ✍️ Please enter your name<br><b>Customer: </b> adina<br><b>Bot: </b> Hi adina, what do you need help with?<br><b>Customer: </b> &#128257; Returns Process<br><b>Bot: </b> </div>
<div>
<strong>Want to return something?</strong> </div>
<div>No problem. &#129303; You can do it in 3 easy ways:</div>
<br><div>1. Request a return online. Simply go to order history in My Account.</div>
<br><div>2. Drop into one of our nearest stores and hand over your return.</div>
<br><div>3. Or call us on 800-1111027 and our team will arrange a return pickup.</div>
<br><div>For more details, check out  <a target="_blank" href="https://helpsa.centrepointstores.com/en/support/home" rel="noreferrer">Returns Process </a>under<a target="_blank" href="https://helpsa.centrepointstores.com/en/support/solutions/folders/44001185915" rel="noreferrer"> Help Centre</a>.</div>
<br><b>Bot: </b> Before you go, would you like to rate our Customer Service<br><i>[Customer Feedback: Neither Satisfied or Dissatisfied]</i><br><b>Bot: </b> Would you like to still talk to one of our agent?<br><b>Customer: </b> Yes<br><b>Bot: </b> Please enter your Email address<br><b>Customer: </b> [email-masked]<br><b>Bot: </b> Please enter your Phone number<br><b>Customer: </b> 0551787512<br><b>Bot: </b> Please wait, our agent will be with you shortly. Thanks<br><b>Customer: </b> I did not receive a return slip in my email or by mail. How can I get one?<br><b>Agent: </b> Hi , Thank you for contacting us. How may I help you?<br><b>Agent: </b> Could you please share your order number so that I can assist you further?<br><b>Customer: </b> <a href="https://www.centrepointstores.com/sa/en/my-account/order/6167730674?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_SA_en" rel="noreferrer">https://www.centrepointstores.com/sa/en/my-account/order/6167730674?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_SA_en</a><br><b>Customer: </b> 6167730674<br><b>Agent: </b> Has the order number 6167730674 been received?<br><b>Customer: </b> Yes<br><b>Agent: </b> Do you want to send the order invoice number 6167730674?<br><b>Customer: </b> Your order has been successfully placed. Hi Adina singh, thanks for shopping with us.  For your reference, your order number is 6167730674. Expect delivery by Tuesday, 20th Sep. Order shipping to Saftica Adina Singh Al-Bustan Village, No. 2 AR Riyadh 13332-7663 Villa number 301A 13332 Riyadh  Mobile: +966 555428138 Payment Method:  paypal PayPal Order Details DeliveryDelivered by : Tuesday, 20th Sep Item Description Total Price   Styli Sleeveless Gingham Check A-Line Midi Dress Color: Red Size: L Quantity: 1 SAR 84   Styli Embroidered Detail Front Open Maxi Abaya Color: Beige Size: S Quantity: 1 SAR 110   Styli 3/4 Sleeves Spot Print Wide Leg Jumpsuit Color: Blue Size: M Quantity: 1 SAR 66   Styli Open Front Asymmetrical Abaya Color: Red Size: M Quantity: 1 SAR 68   CENTREPOINT Vishudh Women Teal Striped Regular Fit Pant Color: Multicolour Size: M Quantity: 1 SAR 24   CENTREPOINT Vishudh Women Black Striped Regular Fit Pant Color: Black Size: M Quantity: 1 SAR 29   CENTREPOINT Styli Long Volume Sleeves Bohemian Print A-Line Maxi Dress with Tie Up Color: Pink Size: L Quantity: 1 SAR 60   CENTREPOINT Nukhbaa Solid Tiered Jalabiya with Shirred Detail Color: White Size: Free Size Quantity: 1 SAR 104   CENTREPOINT MOiSTREET Embellished Open Front Abaya with Long Sleeves Color: Blue Size: S Quantity: 1 SAR 120   SPLASH Solid Midi Shift Dress with Long Sleeves and Pockets Color: Green Size: 10 Quantity: 1 SAR 65 Subtotal:	SAR 730 Savings:	- SAR 520 Standard ground shipping:	FREE Total	SAR 730 Your order may arrive in multiple deliveries.<br><b>Agent: </b> How may I help you?<br><b>Customer: </b> <a href="https://fbots-attachment-messages.s3.amazonaws.com/a110acf05e98a444a5a6acb3f166c91bb4c19579/0b7cedd104f74578477aeaadddb924d07a1e040f/c6bd42ae4ac7854550f84a1730741d5cba00ac91/e41c144dc4119c810fb0fda07ac977c52a10a3b3/494f0a5db4d8f316d0f1be549613957bdb53c4d4" rel="noreferrer">IMAGE</a><br><b>Customer: </b> <a href="https://fbots-attachment-messages.s3.amazonaws.com/a110acf05e98a444a5a6acb3f166c91bb4c19579/0b7cedd104f74578477aeaadddb924d07a1e040f/c6bd42ae4ac7854550f84a1730741d5cba00ac91/e41c144dc4119c810fb0fda07ac977c52a10a3b3/37f969ca4ef798f70a4808362e988c716c28bbb8" rel="noreferrer">IMAGE</a><br><b>Agent: </b> Do you want to return the products?<br><b>Agent: </b> Hi, I'm not getting a response from you. Are we still connected?<br><b>Agent: </b> As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.<br><b>Bot: </b> Before you go, would you like to rate our Customer Service<br><i>[Customer Feedback: Neither Satisfied or Dissatisfied]</i><br><b>Bot: </b> Would you like to still talk to one of our agent?<br><b>Customer: </b> Yes<br><div></div>
</div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">02:23 PM, 24th Sep</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Shahad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Hi , Thank you for contacting us. How may I help you?</div></div>        <div style="color: #999999;font-size: 11px;clear: right">02:24 PM, 24th Sep</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">adina</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Hi, I haven’t received the return slip in the mail or by email and I want to return some items. Can you resend the return slip? My order number is</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">02:24 PM, 24th Sep</div>    </td>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">adina</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>6167730674</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">02:25 PM, 24th Sep</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Shahad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Thank you for sharing the order details. Please allow me a moment to check this for you.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">02:26 PM, 24th Sep</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Shahad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Do you want to return the products?</div></div>        <div style="color: #999999;font-size: 11px;clear: right">02:26 PM, 24th Sep</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Shahad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Hi, I'm not getting a response from you. Are we still connected?</div></div>        <div style="color: #999999;font-size: 11px;clear: right">02:27 PM, 24th Sep</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">adina</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Yes</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">02:28 PM, 24th Sep</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">adina</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>I want to return products</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">02:28 PM, 24th Sep</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Shahad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>We have sent your inquiry to the relevant team to update the status of your order so you can return the product and we will contact you as soon as possible to help you resolve the issue.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">02:29 PM, 24th Sep</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">adina</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Alright, thank you!</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">02:29 PM, 24th Sep</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Shahad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>It was a pleasure to assist you. Thank you for shopping with us.<br><br>Have a wonderful day.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">02:30 PM, 24th Sep</div>
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<tr><td style="text-align: center"><span style="font-size: 13px; color: #999">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/660470337995188" style="font-weight: 500; color: #999; text-decoration: none" rel="noreferrer">Freshchat</a></span></td></tr>      </tbody>
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