Subject: Ticket Assigned - Conversation with yaqoub khouja
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 27 Sep 2022 07:44:47 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yaqoub khouja yaqoub khouja                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  yaqoub khouja Bot:  Hi yaqoub khouja, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0560096004            11:31 AM, 27th Sep                     yaqoub khouja                    السلام عليكم، انا طلبت اونلاين وفي واحد من الاغراض مكتوب انها وصلت ولكن انا ما استلمتها           11:32 AM, 27th Sep                   Shahad                   مرحبا يعقوب  ,شكراً لتواصلك معنا. معك شهد  كيف يمكنني مساعدتك؟           11:32 AM, 27th Sep                   Shahad                   هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه            11:32 AM, 27th Sep                   Shahad                   هل ما زلت معنا ؟            11:34 AM, 27th Sep                     yaqoub khouja                    ايوة           11:35 AM, 27th Sep                     yaqoub khouja                    اهلا شهد. دقيقة اطلع رقم الطلب           11:35 AM, 27th Sep                     yaqoub khouja                    6169827759           11:36 AM, 27th Sep                   Shahad                   دقيقة من فضلك ليتم التحقق إبقى معنا           11:37 AM, 27th Sep                     yaqoub khouja                    اوكي           11:37 AM, 27th Sep                   Shahad                   يرجى تزويدي باسم المنتج الذي لم يصلك           11:38 AM, 27th Sep                     yaqoub khouja                    Babylon printed toilet training seat           11:38 AM, 27th Sep                   Shahad                   هل وصل هذا المنتج Joie 6-in-1 Highchair with Tray؟           11:39 AM, 27th Sep                     yaqoub khouja                    ايوة امس وصل           11:39 AM, 27th Sep                     yaqoub khouja                    وصل ال Graco car seat كمان           11:40 AM, 27th Sep                   Shahad                   دقيقة من فضلك ليتم التحقق إبقى معنا           11:41 AM, 27th Sep                     yaqoub khouja                    طيب           11:41 AM, 27th Sep                   Shahad                   يرجى تاكيد ان المنتج الذي لم يصلك هو  Babylon Printed Toilet Training Seat صحيح ؟           11:42 AM, 27th Sep                     yaqoub khouja                    صحيح           11:42 AM, 27th Sep                   Shahad                   نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.           11:43 AM, 27th Sep                   Shahad                   نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.           11:43 AM, 27th Sep                     yaqoub khouja                    شكرا لكم. التواصل سيتم عن طريق اتصال هاتفي؟           11:43 AM, 27th Sep                   Shahad                   سيتم التواصل عن طريق الايميل           11:43 AM, 27th Sep                     yaqoub khouja                    ولا عن طريق الايميل او التطبيق؟           11:43 AM, 27th Sep                   Shahad                   عن طريق الايميل           11:44 AM, 27th Sep                     yaqoub khouja                    طيب. شكرا لك           11:44 AM, 27th Sep                   Shahad                   كان من دواعي سروري مساعدتكم.            11:44 AM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4926302