Subject: Ticket Assigned - Conversation with suboor usmani
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 27 Sep 2022 07:24:52 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suboor usmani suboor usmani                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi suboor usmani, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6169610887 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0922221000168     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi , Thank you for contacting us. How may I help you? Customer:  Assalam Customer:  I dint receive my order Customer:  My order no is 6169610887 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Please confirm if this is your correct contact number +966578369442? Customer:  Yes Agent:  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Customer:  I had already file a complain 3 days back but still no any solution Customer:  They are saying that my phone no is incorrect even though they are sending msgs on the same no Agent:  We request you to please allow us some time so we can work on this and do the needful. Customer:  Ok Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Suboor, My name is Abdulrahman .Thank you for contacting us. I will be happy to help you! Agent:  I have not received a response from you still, please confirm if we are still connected? Agent:  I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:16 AM, 27th Sep                   Shahad                   Hi , Thank you for contacting us. How may I help you?           11:18 AM, 27th Sep                     suboor usmani                    Assalam           11:18 AM, 27th Sep                     suboor usmani                    Brother i dint receive my order           11:19 AM, 27th Sep                     suboor usmani                    6169610887my order no           11:19 AM, 27th Sep                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:20 AM, 27th Sep                   Shahad                   Please confirm if this is your correct contact number +966578369442 ?           11:20 AM, 27th Sep                     suboor usmani                    Before they said my phone no is wrong now they are saying no response from customer           11:20 AM, 27th Sep                     suboor usmani                    Yes same no           11:20 AM, 27th Sep                     suboor usmani                             11:21 AM, 27th Sep                     suboor usmani                             11:21 AM, 27th Sep                     suboor usmani                    I am sending you both the screenshot           11:21 AM, 27th Sep                   Shahad                   We sincerely apologize for any inconvenience caused,           11:22 AM, 27th Sep                   Shahad                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           11:22 AM, 27th Sep                     suboor usmani                    Sorry to say but your service is very bad           11:22 AM, 27th Sep                   Shahad                   We sincerely apologize for any inconvenience caused,           11:23 AM, 27th Sep                   Shahad                   We request you to please allow us some time so we can work on this and do the needful.           11:23 AM, 27th Sep                     suboor usmani                    Ok sir           11:23 AM, 27th Sep                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:24 AM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4926207