Subject: Ticket Assigned - Conversation with sham jr moorjani
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 26 Sep 2022 10:07:39 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sham jr moorjani sham jr moorjani                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  sham jr moorjani Bot:  Hi sham jr moorjani, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6165409055 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0902221000245     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0538773392 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Wen anta Agent:  Once you place an order it will be delivered within4 business days. Agent:  Is there anything else i can assist you with? Agent:  كان من دواعي سروري مساعدتكم.  Agent:  كان من دواعي سروري مساعدتكم.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi , Thank you for contacting us. How may I help you? Customer:  Regarding a return procedure Agent:  Could you please share your order number so that I can assist you further? Customer:  6165409055 Customer:  Hi Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  and the order will be picked up by the courier from 5 working days . Agent:  Is there anything else i can assist you with? Customer:  Ok thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Sham, Thank you for contacting us. My name is badri , I will be happy to assist you. Customer:  6165409055 Customer:  Still no update Customer:  The last customer service said that it will take 5 working days Agent:  as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success+966538773392 Customer:  IMAGE Customer:  Here is the photo of the newly bought pants. Customer:  I used it then it was destroyed not even 1 day of wearing Customer:  Refund my money Customer:  I am replying Agent:  Please note once the item collected and delivered to our warehouse we will process the refund for the same Agent:  The item has been scheduled for pick up within the next 1-2 days. It is on time as of right now.Our courier team will get in touch with you prior to collection Customer:  Here is your proof Customer:  IMAGE Agent:  This is really not the experience we want you to have And I am extremely sorry for that Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  If you cannot issue a refund just replace it with the same item Customer:  Its already almost a month with no action. Customer:  I have ordered a lot from splash and this is the first time it happened. Customer:  Better re-evaluate your courier partner.. Agent:  If the items has not been collected on time you can contact us again we will be happy to assist you Customer:  1-2 working days from now Customer:  Ill be back either monday Customer:  Thanks Agent:  Is there anything else I can assist you with today? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Sham , Thank you for contacting us. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As there is no response I will be stepping away from this chat. If there is anything I can assist you with,feel free to get in touch by replying to this message at any time.  Thank you. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:47 PM, 26th Sep                   Shahad                   Hi , Thank you for contacting us. How may I help you?           01:50 PM, 26th Sep                     sham jr moorjani                    6165409055           01:50 PM, 26th Sep                     sham jr moorjani                    Still no update           01:51 PM, 26th Sep                     sham jr moorjani                             01:51 PM, 26th Sep                     sham jr moorjani                    If you cannot issue a refund, at least issue a replacement           01:51 PM, 26th Sep                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:54 PM, 26th Sep                   Shahad                   We understand that this will be really frustrating for you, as you have not received any update on your concerns. Please consider this as a rare example, rest assured that our team is working on your issue, and will get back to you as soon as possible.           01:55 PM, 26th Sep                   Shahad                   Our team is working to solve your problem, and we will get back to you as soon as possible.           01:55 PM, 26th Sep                     sham jr moorjani                    This is the 2nd time you said that           01:56 PM, 26th Sep                     sham jr moorjani                             01:56 PM, 26th Sep                     sham jr moorjani                    As your CS said           01:56 PM, 26th Sep                     sham jr moorjani                    If within 2 days not yet collected you will do something           01:57 PM, 26th Sep                     sham jr moorjani                    So where is the action for this?           01:57 PM, 26th Sep                   Shahad                   Please consider this as a rare example, rest assured that our team is working on your issue, and will get back to you as soon as possible.           01:58 PM, 26th Sep                     sham jr moorjani                    Copy paste answer?           01:59 PM, 26th Sep                   Shahad                   We sincerely apologize for any inconvenience caused,           01:59 PM, 26th Sep                     sham jr moorjani                    Again, what is the action plan?           02:00 PM, 26th Sep                   Shahad                   We are really sorry if it took longer than usual to respond to you           02:00 PM, 26th Sep                   Shahad                   Our team is working to resolve your issue and will get back to you as soon as possible.           02:00 PM, 26th Sep                     sham jr moorjani                    You already said the within two days they will pick it up           02:00 PM, 26th Sep                     sham jr moorjani                    2 days now gone no action           02:00 PM, 26th Sep                     sham jr moorjani                    So whats next?           02:00 PM, 26th Sep                   Shahad                   Your request has been submitted and awaiting a response from the concerned team           02:00 PM, 26th Sep                     sham jr moorjani                    Again you already said that           02:01 PM, 26th Sep                     sham jr moorjani                    Are you a bot or something?           02:01 PM, 26th Sep                     sham jr moorjani                    So what is the lead time this now??           02:02 PM, 26th Sep                     sham jr moorjani                    How many days should i wait?           02:02 PM, 26th Sep                   Shahad                   We sincerely apologize for any inconvenience caused,           02:04 PM, 26th Sep                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:06 PM, 26th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4922111