Subject: Ticket Assigned - Conversation with jackielyn saquing
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 26 Sep 2022 04:18:23 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jackielyn saquing jackielyn saquing                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  jackielyn saquing Bot:  Hi jackielyn saquing, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  I mean my order lacks of one item Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  48314133733 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  6169628059 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0506706391            08:10 AM, 26th Sep                   Shahad                   Hi , Thank you for contacting us. How may I help you?           08:11 AM, 26th Sep                     jackielyn saquing                    hello.. I have concern regarding on my orders           08:12 AM, 26th Sep                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:12 AM, 26th Sep                   Shahad                   If you do not receive a message that the order is ready for pickup within 24 hours, please contact us again and we will serve you to the fullest.           08:12 AM, 26th Sep                     jackielyn saquing                    I ordered 2 bags but only 1 arrived yesterday and I want to change the size of some of my undies and bra because its too big in sizes           08:13 AM, 26th Sep                   Shahad                   Has the order number 6169628059 been received?           08:14 AM, 26th Sep                     jackielyn saquing                    yes, has been deliver yesterday           08:15 AM, 26th Sep                     jackielyn saquing                    but its lack one bag, and how can I change the size for some of my orders as we'll           08:16 AM, 26th Sep                   Shahad                   We sincerely apologize for any inconvenience, we have sent your inquiry to the relevant team to update the status of your order and you will be able to return the products and one of our colleagues will contact you as soon as possible to help you solve this problem.           08:16 AM, 26th Sep                   Shahad                   We request you to please allow us some time so we can work on this and do the needful.           08:16 AM, 26th Sep                     jackielyn saquing                    okay.. Thank you           08:17 AM, 26th Sep                     jackielyn saquing                    please update me as soon as possible.           08:17 AM, 26th Sep                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:17 AM, 26th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4920805