Subject: Ticket Assigned - Conversation with mahesh
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 24 Sep 2022 10:04:01 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahesh mahesh                    Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi mahesh, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6167807347 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Still no any agent Agent:  Hi mahesh, My name is Mohamed.Thank you for contacting us. I will be happy to help you! Customer:  6167807347Please confirm what happened to this order Customer:  Too much delay Agent:  I do apologise for that, as i checked the order still not ready for collection. Customer:  So Customer:  When it will be ready Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  We will check the order with the store team and we will update you regards via the email: [email-masked] Customer:  Please push it already too much delayed Agent:  We will do the needful to prepare the order in the earlest. Agent:  Is there is any thing else i can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi mahesh, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6167807347Please confirm what happened to this order Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  6167807347 Bot:   It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:51 PM, 24th Sep                   Shahad                   Hi , Thank you for contacting us. How may I help you?           01:56 PM, 24th Sep                   Shahad                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:57 PM, 24th Sep                   Shahad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:03 PM, 24th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4911725