Subject: Note Added - [#4900427] Conversation with السلام عليكم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Sep 2022 08:38:06 +0000

Hi ,    Harun Rashid added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4900427    Subject:  Conversation with السلام عليكم   Requester: السلام عليكم    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM73582C805AB44646A1640F1ADC9A901B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Landmark Group</span></a>
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<div class="MsoNormal">Please check the below order status already has scheduled on tomorrow 22<sup>nd</sup>-Sep-22 at
<span style="background:yellow;mso-highlight:yellow">Yanbu</span>. Kindly confirm to the customer.</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Harun</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, September 21, 2022 10:48 AM<br>
<b>To:</b> Bsj Nf &lt;[email-masked]&gt;; Harun Rashid &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4900427] - Conversation with السلام عليكم</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4900427" rel="noreferrer">#4900427</a> raised by السلام عليكم (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement : Late Delivery WWD<br>
Order ID :6168717842<br>
Item ID :161509443 <br>
Tracking ID: NA <br>
Order placed on :Sep 17, 2022<br>
Assistance Required : Need urgent delivery<br>
Was expected to be delivered on: Sep 20, 2022<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was placed on Sep 17, 2022 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 21 Sep at 11:44 AM
<span class="separator">, السلام عليكم &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">السلام عليكم</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint.<br>
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</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في سنتربوينت<br>
<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> حالة الطلب<br>
<b>Bot: </b>الرجاء إدخال رقم طلبك للمتابعة.<br>
<b>Customer: </b>6168717842<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#127881;</span><span style="color:#3F3F46"> تهانينا! تم إنشاء طلبك<br>
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يمكنك تتّبع طلبك بسهولة عبر سجل الطلبات في حسابي<br>
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.قد يستغرق طلبك وقتًا أطول للوصول خلال فترة التنزيلات<br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: لست راضيًا أو غير راضٍ]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم </span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبا عميلنا العزيز معك شهد يسرني أن أساعدك. </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:41 AM, 21st Sep</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">السلام عليكم</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">وعليكم السلام</span></div>
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<span style="color:#3F3F46"><img id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">عندي رقم طلب الي الان لم يتم التوصيل والوقت المحدد ل التوصيل 20 سبتمبر</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">دقيقة من فضلك ليتم التحقق<br>
إبقى معنا</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span></div>
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<span style="color:#3F3F46"><img id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">هذا رقم الطلب</span></div>
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<span style="color:#3F3F46"><img id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">شوفي هم شحنوه اصلن ولا وش وضعه</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">ساقوم برفع طلب للفريق المعني لتتبع حالة طلبك</span></div>
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<span style="color:#3F3F46"><img id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">شكراً</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم. </span></div>
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