Subject: Note Added - [#4820632] Product information
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 16 Sep 2022 07:31:52 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4820632    Subject:  Product information   Requester: الجوهرة الصالح    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">++<a id="OWAAM28CC843443E843D6BB5CB75F2A55932D" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik Khan</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please ask team to action this on priority.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 15 September 2022 12:04 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;; Salik Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4820632] - Product information</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly update us on this !</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Rossana</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Thu, 8 Sep at 4:29 PM
<span class="separator">, Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>,</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System;mso-fareast-language:EN-US">Team- for 1<sup>st</sup> item below is the link which do not say free assembly:</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">163607445 - Juniors - Juniors Ocean Galaxy Change Centre 
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<span style="font-size:10.5pt;font-family:-Apple-System;mso-fareast-language:EN-US"><a href="https://www.centrepointstores.com/sa/en/Baby-and-Moms/Health-and-Safety/Baby-Bath-and-Potty/BABYSHOP-Juniors-Ocean-Galaxy-Change-Centre/p/163607445" rel="noreferrer">https://www.centrepointstores.com/sa/en/Baby-and-Moms/Health-and-Safety/Baby-Bath-and-Potty/BABYSHOP-Juniors-Ocean-Galaxy-Change-Centre/p/163607445</a></span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;mso-fareast-language:EN-US">Hi
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik Khan</span></a>,</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;mso-fareast-language:EN-US">Can we please ask WH team to send someone to assemble the product at customers place? We are highlighting this as free assembly.</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;mso-fareast-language:EN-US"><a href="https://www.centrepointstores.com/sa/en/Baby-and-Moms/Nursery/Furniture/Cribs-and-Beds/Cradles-and-Bassinets/BABYSHOP-Juniors-Printed-Rudy-Bassinet/p/163616003" rel="noreferrer">https://www.centrepointstores.com/sa/en/Baby-and-Moms/Nursery/Furniture/Cribs-and-Beds/Cradles-and-Bassinets/BABYSHOP-Juniors-Printed-Rudy-Bassinet/p/163616003</a></span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;mso-fareast-language:EN-US">Regards,</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;mso-fareast-language:EN-US">Ankur</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System">From:</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 5 September 2022 4:54 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4820632] - Product information</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">
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<b><i><span style="font-size:13.5pt;font-family:-Apple-System;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4820632" rel="noreferrer">#4820632</a> raised by الجوهرة الصالح (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order ID: 6165568846</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order tracking: FP0902220005452</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly assist and advice as this customer has received the following items:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">163607445 - Juniors - Juniors Ocean Galaxy Change Centre 
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163616003 - Juniors - Juniors Printed Rudy Bassinet</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">And in the items description
<u>Free Assembly : Yes</u>, please note that the items were not assembled.</span></div>
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The items shown non-WWD Kindly assist us to resolve this issue as the customer complaining of not being able to use the products.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thank you for your help!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">B.Almalki</span></div>
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