Subject: Note Added - [#4760358]
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 03 Sep 2022 08:29:26 +0000

Hi ,    Jaheer Ansari added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4760358    Subject:     Requester: Lydia Adel    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Majdah/Amila </div>
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<div class="MsoNormal">Need your feedback as per below Collection process .</div>
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<div class="MsoNormal">Without ID check if any parcel handed over to customer its violations, staff must check ID and enter the customer detail as per parcel Handover guidelines .</div>
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<div class="MsoNormal">Do you need any support training apart pls pet us know .</div>
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<div class="MsoNormal">Reading Ms Hayat pls take a note on the same .</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Jaheer</div>
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<div>From: Abhilash Kuttalam &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, September 2, 2022 7:07 PM<br>
<b>To:</b> Hayat Alsehli &lt;[email-masked]&gt;; Jaheer Ansari &lt;[email-masked]&gt;; Majeed Atwa &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Max Mandarinmall &lt;[email-masked]&gt;; Mohd Rushdee &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4760358] -</div>
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<a id="OWAAMBA71E1B5D0834C109D4BC19E13D0A59A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jaheer Ansari</span></a> As per Collection records, the staff has updated customer
 ID as follows.</div>
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<div class="MsoNormal">As you can see, the collector’s name and ID number are same. This might be because associate is handling orders at the store without proper knowledge on collection process.</div>
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<div class="MsoNormal">Please check and identify the associate so that he/she wont continue making the same mistakes.
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<div class="MsoNormal"><b>Store Code</b></div>
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<div class="MsoNormal"><b>Order ID</b></div>
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<div class="MsoNormal"><b>Collector's Name</b></div>
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<div class="MsoNormal"><span style="color:black">60222                   </span></div>
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<div class="MsoNormal"><b>Collector's ID Type</b></div>
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<td width="151" style="width:113.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal"><b>Collector's ID Number</b></div>
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<a id="OWAAMA418981E79A747D18DCCB1A1C62E8837" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Majeed Atwa</span></a> for possible staff training</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Abhi</div>
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<b>From:</b> Abhilash Kuttalam <br>
<b>Sent:</b> Friday, September 2, 2022 9:26 PM<br>
<b>To:</b> Hayat Alsehli &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Max Mandarinmall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohd Rushdee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4760358] -</div>
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<div class="MsoNormal">Dear <a id="OWAAMA453535E80314A5B9611165D3DEA2BA1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hayat Alsehli</span></a> please help in getting a response from the store.</div>
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<div class="MsoNormal"><u>Please reply to all to include all recipients. </u></div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Abhi</div>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, September 2, 2022 7:06 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max Mandarinmall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4760358] -<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><a id="OWAAM21C7468864D54A2581BBC142C5418AC8" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash Kuttalam</span></a></div>
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<div class="MsoNormal">Can you please help us confirmed if both orders were handed over to the customer?</div>
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<div class="MsoNormal">The customer denies picking them both.</div>
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<div class="MsoNormal"><span style="font-size:10.0pt"><img width="89" height="38" style="width:.927in;height:.3958in" id="Picture_x0020_55" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODE0MDcyMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9StXhCOqhJV3dqE9X_OBq56mQft1guUtu5I9wA5FOfY" data-id="2043378140723" alt="A picture containing text, clipart

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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">+971 4 5172087</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer"><span style="color:#0563C1">www.landmark.digital</span></a></span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 28, 2022 6:08 PM<br>
<b>To:</b> Max Mandarinmall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4760358] -</div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly assist</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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Problem Statement: Proof of collection C&amp;C<br>
Order ID:  6162152209  &amp; 6162362467 <br>
Store code : Max60222<br>
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Assistance Required: Need Proof of collection<br>
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Issue Description: The customer is saying that he did not collect the order but the order status is "PICKUP_COMPLETE"<br>
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Kindly confirm if the order is still available at the store; if so, please contact the customer and ask him to pick it up. If not, kindly confirm the same.<br>
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Thank you for your help!<br>
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Regards,<br>
The Support Team</span><span style="font-size:10.5pt;font-family:-apple-system;color:black"> </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 23 Aug at 3:46 PM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4760358" rel="noreferrer">#4760358</a> raised by Lydia Adel (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Proof of collection C&amp;C<br>
Order ID:  6162152209  &amp; 6162362467 <br>
Store code : Max60222<br>
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Assistance Required: Need Proof of collection<br>
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Issue Description: The customer is saying that he did not collect the order but the order status is "PICKUP_COMPLETE"<br>
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Kindly confirm if the order is still available at the store, if so, please contact customer and ask them to pickup. If not, kindly confirm the same.<br>
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Thank you for your help!<br>
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Regards,<br>
The Support Team</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4760358:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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