Subject: Ticket Assigned - Conversation with mujeeb khan
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 30 Aug 2022 09:14:51 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mujeeb khan mujeeb khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mujeeb khan Bot:  Hi Mujeeb Khan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0532377342            01:06 PM, 30th Aug                   Shahad                   Hi Mujeeb, Thank you for contacting us. How may I help you?           01:07 PM, 30th Aug                     mujeeb khan                    Hi. My order # 6164081578 has already been delivered but I am not gettingbreturn option so as to return the items.           01:07 PM, 30th Aug                     mujeeb khan                    Can u please help me with this           01:07 PM, 30th Aug                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:08 PM, 30th Aug                     mujeeb khan                    Return option is not showing in this order.           01:08 PM, 30th Aug                   Shahad                   Please provide me with the correct order number ؟           01:08 PM, 30th Aug                     mujeeb khan                    6164081587           01:08 PM, 30th Aug                     mujeeb khan                    Outside it shows delivered but inside it still shows arriving on tomorrow           01:09 PM, 30th Aug                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:10 PM, 30th Aug                   Shahad                   Has order number 6164081587 been received?           01:10 PM, 30th Aug                     mujeeb khan                    Sure           01:10 PM, 30th Aug                     mujeeb khan                    Yes it's received           01:10 PM, 30th Aug                   Shahad                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:11 PM, 30th Aug                     mujeeb khan                    Great. Thank you Shahad. How long will it take?           01:12 PM, 30th Aug                   Shahad                   As soon as possible           01:13 PM, 30th Aug                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:14 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4799405