Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Aug 2022 13:06:49 +0000

Hi Shahad Albelihed,  The customer has responded to the ticket.  Returns  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
Dear Team,</div>
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Have a great day !!</div>
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It would be highly appreciated if you can feed us back with any reply on the below mentioned case.</div>
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Thanks in advance for your kind reply.</div>
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Best Regards,</div>
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Nihal Al-Naggar<br>
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<div>From: Nihal Al-Naggar &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, August 24, 2022 5:18 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4757923] - Returns
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Dear Team,</div>
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Have a great day !!</div>
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Any updates on the below mail ?</div>
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Thanks &amp; Best Regards,</div>
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Nihal Al-Naggar</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Nihal Al-Naggar &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, August 23, 2022 5:47 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4757923] - Returns</font>
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Dear Team,</div>
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Have a great day !!</div>
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Many thanks for your prompt reply.</div>
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As per your below mail, kindly find the attached scanned copy of the full invoice.</div>
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Please note that the two items that we need to change with a bigger size are as follows:</div>
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<li><span>Navy Kids toddler 2002017B with total cost of 119 SAR</span></li>
<li><span>White kids toddler CK22191BJ with total cost of 129 SAR</span></li>
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<div>My husband bought size 26 on the 3rd of August and my son and I were outside Riyadh and when we returned to Riyadh and tried the shoes we found that it didn't fit my son , So on the 20th of August went to the store but the refused to exchange to size 27
 as system has been closed and advised us to contact you directly.</div>
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<div>Kindly note that my full name is Nihal Gamal Nazeer Tawfik ( Nihal Al-Naggar ) and you can reach me on +966 50 698 2028 ( calls or WhatsApp )</div>
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<div>Also, kindly note that shoes are in their original condition as per the attached photos.</div>
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<div>thanks in Advance and waiting for your soonest kind reply.</div>
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<div>Best Regards,</div>
<div>Nihal Al-Naggar<br>
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<font color="#000000" class="x_x_elementToProof" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, August 23, 2022 4:06 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4757923] - Returns</font>
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<div style="margin-bottom:0.0001pt"><span rel="tempredactor" dir="ltr" style="font-size:14px">Hi Nihal,</span></div>
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<span rel="tempredactor" style="font-size:14px">Thank you for contacting us!</span><br>
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<div><span rel="tempredactor" dir="ltr" style="font-size:14px">We are truly sorry to hear that you want to exchange the pair of shoes you have bought.</span></div>
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<div><span dir="ltr" rel="tempredactor" style="font-size:14px">To forward your inquiry to our store team we might need some information to do so, please provide us with:</span></div>
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<div><span dir="ltr" rel="tempredactor" style="font-size:14px">1. Receipt of the purchase</span></div>
<div><span dir="ltr" rel="tempredactor" style="font-size:14px">2. Your full name</span></div>
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<span dir="ltr" rel="tempredactor" style="font-size:14px">3. Contact number </span><br>
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<span rel="tempredactor" style="font-size:14px">Feel free to get in touch with us for further assistance.</span><br>
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<span rel="tempredactor" style="font-size:14px">Your friends,</span><br>
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<div><span rel="tempredactor" style="font-size:14px">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4757923