Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 24 Aug 2022 06:36:13 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User jonalyn                    Bot:  Hi again! Bot:  Please enter your name Customer:  jonalyn Bot:  Hi Jonalyn ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartsa Bot:  Please enter your order number to continue Customer:  6162627316 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:24 AM, 24th Aug                   Badri                   Hi Jonalyn, Thank you for contacting us. My name is badri , I will be happy to assist you.           10:25 AM, 24th 
 Aug                     jonalyn                    Yes thanks you           10:25 AM, 24th Aug                     jonalyn                    I would like to ask of i can change my delivery address in my order?           10:26 AM, 24th Aug                   Shahad                   Hi , Thank you for contacting us. How may I help you?           10:26 AM, 24th Aug                     jonalyn                    The logistic courier called me yesterday and my location in my order is diffirent in my current location           10:27 AM, 24th Aug                     jonalyn                    How to change my location in my previous order?           10:27 AM, 24th Aug                     jonalyn                    Hi           10:27 AM, 24th Aug                   Shahad                   Please provide us with address information in order to update it (house number - district - street - city) and serve you to the fullest.           10:28 AM, 24th Aug                   Shahad              
      You can change your address only if it is in the same city           10:29 AM, 24th Aug                     jonalyn                    Gharb ad dharan Dharan city- King Fahd military medical complex           10:29 AM, 24th Aug                     jonalyn                    If like that what about ky order?i pin my location before i order           10:30 AM, 24th Aug                     jonalyn                    Hello           10:31 AM, 24th Aug                     jonalyn                    6162627316 this is my order# can u check the status of it and let me know the problem           10:32 AM, 24th Aug                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:33 AM, 24th Aug                   Shahad                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so
  we can work on this and do the needful.           10:33 AM, 24th Aug                     jonalyn                    Okay thank you           10:33 AM, 24th Aug                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:34 AM, 24th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4769698