Subject: Ticket Assigned - Conversation with ahmed
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 24 Aug 2022 05:37:43 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  Hi again! Bot:  Please enter your name Customer:  ahmed Bot:  Hi Ahmed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartsa Bot:  Please enter your order number to continue Customer:  6163006058 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:31 AM, 24th Aug                     ahmed                    Ok           09:31 AM, 24th Aug                   Shahad                   Hi(Ahmed), Thank you for contacting us. How
  may I help you?           09:32 AM, 24th Aug                     ahmed                    Can you tell me about my order it's return to DC           09:32 AM, 24th Aug                     ahmed                    When it will out for delivery           09:33 AM, 24th Aug                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:33 AM, 24th Aug                   Shahad                   Please confirm if this is your correct contact number +966553134801 ?           09:33 AM, 24th Aug                     ahmed                    No it's not a right number           09:34 AM, 24th Aug                     ahmed                    It's not a correct number           09:34 AM, 24th Aug                     ahmed                    My correct number is 0531348013           09:35 AM, 24th Aug                   Shahad                   Please provide me your correct contact number           09:35 AM, 24th 
 Aug                   Shahad                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           09:35 AM, 24th Aug                   Shahad                   I will submit a request to update your number to the shipping partner           09:35 AM, 24th Aug                     ahmed                    0531348013           09:35 AM, 24th Aug                   Shahad                   We request you to please allow us some time so we can work on this and do the needful.           09:35 AM, 24th Aug                     ahmed                    Ok           09:35 AM, 24th Aug                     ahmed                    I hope my order will not be cancelled           09:35 AM, 24th Aug                   Shahad                   We have forwarded your query to the concerned team and will be in touch with you asap to
  assist you in resolving this concern.           09:36 AM, 24th Aug                     ahmed                    Ok           09:37 AM, 24th Aug                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:37 AM, 24th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4769523