Subject: Ticket Assigned - Conversation with faith
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 23 Aug 2022 04:24:28 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faith faith                    Customer:  Ok... Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Faith ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:15 AM, 23rd Aug                   Shahad                   Hi , Thank you for contacting us. How may I help you?           08:16 AM, 23rd Aug                     faith                    Hi good morning.  I was with an agent earlier but i lost the line,  anyway,  this regarding my return requests that aramex haven't picked up yet           08:17 AM, 23rd Aug                     faith                    The agent that i was with the line earlier requested to cancel the return requests and make it in one request           08:18 AM, 23rd Aug                   Shahad                   Could you please share your order number so that I can assist you further?           08:20 AM, 23rd Aug                     faith                    6160691591           08:20 AM, 23rd Aug                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:22 AM, 23rd Aug                   Shahad                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:22 AM, 23rd Aug                     faith                    Ok thanks           08:22 AM, 23rd Aug                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:24 AM, 23rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4764846