Subject: Note Added - [#4751946] Conversation with مريم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Aug 2022 09:55:47 +0000

Hi ,    Albaha Centrepoint added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4751946    Subject:  Conversation with مريم   Requester: مريم    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Sir.</div>
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<div class="MsoNormal">This Order Still Not Receiving in Store</div>
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<div class="MsoNormal">Thanks</div>
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<div class="MsoNormal">Abdulkhader</div>
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<div class="MsoNormal">0501088418</div>
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<div>From: Nusaybah Alzuman &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, August 22, 2022 12:47 PM<br>
<b>To:</b> Albaha Centrepoint &lt;[email-masked]&gt;; Manager Albaha &lt;[email-masked]&gt;<br>
<b>Cc:</b> Qazi Mohammed &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Landmark Group &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4751946] - Conversation with <span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif'>
مريم</span>
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<div class="MsoNormal">Hi <a id="OWAAMD531A1187F50426BBDDA4ECBB5343707" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager Albaha</span></a>
<a id="OWAAM0FAB591EA54A435B8201E79908BB94E2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Albaha Centrepoint</span></a>
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<div class="MsoNormal">Customer placed the order on 13 Aug.</div>
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<div class="MsoNormal">Please check the order physically in your store or not?</div>
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<div class="MsoNormal">If yes, receive the order from warehouse ASAP.</div>
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<div class="MsoNormal">Order Number: 6161261084</div>
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<div class="MsoNormal">Thanks</div>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, August 20, 2022 11:00 AM<br>
<b>To:</b> Albaha Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4751946] - Conversation with <span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif'>
مريم</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
</span><a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4751946" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">#4751946</span></a><span style="font-size:10.5pt;font-family:-apple-system"> raised by
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>مريم
</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>().</span>
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Hi Team,<br>
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Order Number: 6161261084<br>
Store Code: ShoeMart21134<br>
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Order placed on Aug 13, 2022  and the order status is still showing Ready to ship. Kindly confirm if the order is available at the store, if so, please contact customer on (+966554733727 ) and ask them to collect their order.<br>
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Thank you for your help!<br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 20 Aug at 11:51 AM
<span class="separator">, </span></span><span class="separator"><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>مريم
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>&lt;&gt; wrote:
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<span lang="AR-SA" dir="RTL" style='font-size:9.0pt;font-family:"Times New Roman",serif;color:#6F7071'>مريم</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>مرحبًا ، بك في
</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>!<br>
<b>Bot: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>يرجى إدخال اسمك</span><span style="color:#3F3F46"><br>
<b>Customer: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>مريم</span><span style="color:#3F3F46"><br>
<b>Bot: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>مرحبًا ، ماذا تحتاج للمساعدة؟</span><span style="color:#3F3F46"><br>
<b>Customer: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>تحديث طلبك</span><span style="color:#3F3F46"><br>
<b>Bot: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>يرجى اختيار موقعك</span><span style="color:#3F3F46"><br>
<b>Customer: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>المملكة العربية السعودية</span><span style="color:#3F3F46"><br>
<b>Bot: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>يرجى إدخال رقم الطلب للمتابعة</span><span style="color:#3F3F46"><br>
<b>Customer: </b>6161261048<br>
<b>Bot: </b></span>
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<span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>حالة الطلب الخاص بك
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<b><span style="color:#3F3F46"><br>
</span></b><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>يما يلي مواعيد استلام طلبك</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>:</span>
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<strong><span lang="AR-SA" dir="RTL" style="color:#3F3F46">الطلب المنزلي</span></strong><span dir="LTR"></span><span dir="LTR"></span><strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'><span dir="LTR"></span><span dir="LTR"></span>:
</span></strong><span style="color:#3F3F46">7 to 9 </span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>أيام</span><span style="color:#3F3F46"></span>
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<b><span style="color:#3F3F46"><br>
</span></b><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>يمكنك تتبع طلبك بسهولة
<strong>من حسابي </strong></span><span dir="LTR"></span><span dir="LTR"></span><strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'><span dir="LTR"></span><span dir="LTR"></span>&gt;
</span></strong><strong><span lang="AR-SA" dir="RTL" style="color:#3F3F46">تاريخ الطلبات</span></strong><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.
</span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<b>Bot: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>هل تمكنت من حل الاستعلام الخاص بك</span><span style="color:#3F3F46"><br>
<b>Customer: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>لا</span><span style="color:#3F3F46"><br>
<b>Bot: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>هل ما زلت تريد التحدث إلى موظف الخدمة؟</span><span style="color:#3F3F46"><br>
<b>Customer: </b>Yes<br>
<b>Bot: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>رجاءا أدخل بريدك الإلكتروني</span><span style="color:#3F3F46"><br>
<b>Customer: </b>/startOver<br>
<b>Bot: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>الرجاء إدخال رقمك</span><span style="color:#3F3F46"><br>
<b>Customer: </b>6161261048</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:45 AM, 20th Aug</span></div>
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<span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>مرحباُ مريم شكراً على تواصلك معنا, معك شهد كيف يمكننى أن أساعدك؟</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>هذه الطلبيه ما وصلت؟</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>دقيقة من فضلك ليتم التحقق</span><span style="font-size:10.0pt;color:#3F3F46"><br>
</span><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>إبقى معنا</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:49 AM, 20th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzYzMTQxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ofcsvNR00NxEYdALdFblp8peCSp2O71pCT3OddZzSqk" data-id="2043373631418" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك
 في حل هذه المشكلة</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.<br>
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</span><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>. </span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:50 AM, 20th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzYzMTQxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ofcsvNR00NxEYdALdFblp8peCSp2O71pCT3OddZzSqk" data-id="2043373631418" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>كان من دواعي سروري مساعدتكم</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>. </span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:51 AM, 20th Aug</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
</span><a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/648095136054087" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999;text-decoration:none'>Freshchat</span></a><span style='font-family:"Helvetica Neue";color:#333333'></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4751946:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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