Subject: Note Added - [#4755614] Conversation with جمانه
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 21 Aug 2022 05:26:23 +0000

Hi ,    bm olmmadinah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4755614    Subject:  Conversation with جمانه   Requester: جمانه    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><b>Dear Team,</b></div>
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<div class="MsoNormal">Kindly provide the correct Contact Number.</div>
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<b><span style='font-size:12.0pt;font-family:"Viner Hand ITC";color:#002060'>Regards</span></b><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#002060'>,</span></b>
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<div class="MsoNormal" style="line-height:105%;text-autospace:none"><span style='font-family:"Viner Hand ITC";color:#4472C4'>Muhammad Hassan Siddique</span></div>
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<div class="MsoNormal" style="line-height:105%;text-autospace:none"><span style='font-family:"Viner Hand ITC";color:#4472C4'>Bm.OLM Madinah, KSA</span></div>
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<b><span style="font-size:8.0pt;line-height:105%;color:black"><img width="11" height="11" style="width:.1145in;height:.1145in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQwMzExMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0JWp5MhfQQDwIY7wSdJiclfdltgMwQRzyOrXdbLDWao" data-id="2043373403111" alt="&#128222;"></span></b><b><span style='font-size:8.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061'>Mob:
 +966571728385-+966544605244</span></b><b><span style='font-size:9.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061'><br>
</span></b><b><span style='font-size:8.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061'>Mail:</span></b><b><span style='font-size:8.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#A8D08D'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></b>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&amp;data=02%7C01%7Cbm.olmmadinah%40landmarkgroup.com%7C2633cb7fb5aa4058795408d8660cbb0b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637371552304245214&amp;sdata=MHUGQaj19ZBf5IZiV%2FurUM324pBDuhEEcF5GQFdURBo%3D&amp;reserved=0" rel="noreferrer"><b><span style="color:#1F497D;text-decoration:none"><img width="147" height="34" style="width:1.5312in;height:.3541in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQwMzExMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.q-lRyzBXdHL0S-mld6qQ0Ml5gYAQPnez7Plbe7gS6HA" data-id="2043373403113"></span></b></a><b><span style="color:blue">   </span></b>
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<div class="MsoNormal" style="line-height:105%"><b><span style='font-size:7.5pt;line-height:105%;font-family:"Arial",sans-serif;color:#5D6061'>PO Box 23679, Jeddah 21436, KSA
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<b><span style='font-size:7.5pt;line-height:105%;font-family:"Arial",sans-serif;color:#767171'>Western Province, KSA</span></b>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, August 21, 2022 7:47 AM<br>
<b>To:</b> bm olmmadinah &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4755614] - Conversation with جمانه</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4755614" rel="noreferrer">#4755614</a> raised by جمانه (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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Hi Team,<br>
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Problem Statement: Late Delivery<br>
Order Date : Aug 12, 2022<br>
Order ID: 6161131512<br>
Tracking ID: FP0813220001949<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was shipped from our side on </span></div>
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8/13/22  but till now the order has not delivered to the customer so we request you to arrange a delivery on prsority basis.<br>
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Regards</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 21 Aug at 8:45 AM
<span class="separator">, جمانه &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">جمانه</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">مرحبًا ، بك في !<br>
<b>Bot: </b>يرجى إدخال اسمك<br>
<b>Customer: </b>جمانه<br>
<b>Bot: </b>مرحبًا ، ماذا تحتاج للمساعدة؟<br>
<b>Customer: </b>تحديث طلبك<br>
<b>Bot: </b>يرجى اختيار موقعك<br>
<b>Customer: </b>المملكة العربية السعودية<br>
<b>Bot: </b>يرجى إدخال رقم الطلب للمتابعة<br>
<b>Customer: </b>6161131512<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">حالة الطلب الخاص بك : Processing
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<b><span style="color:#3F3F46"><br>
</span></b><span style="color:#3F3F46">يما يلي مواعيد استلام طلبك:</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>الطلب المنزلي:
</span></strong><span style="color:#3F3F46">7 to 9 أيام</span>
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<b><span style="color:#3F3F46"><br>
</span></b><span style="color:#3F3F46">يمكنك تتبع طلبك بسهولة <strong><span style='font-family:"Calibri",sans-serif'>من حسابي &gt; تاريخ الطلبات</span></strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</span>
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<b>Bot: </b>هل تمكنت من حل الاستعلام الخاص بك<br>
<b>Customer: </b>لا<br>
<b>Bot: </b>هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>رجاءا أدخل بريدك الإلكتروني<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>الرجاء إدخال رقمك<br>
<b>Customer: </b>0555322070</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحباُ  جمانه شكراً على تواصلك معنا, معك شهد كيف يمكننى أن أساعدك؟</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">ابغا اعرف متى حيوصل طلبي</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">دقيقة من فضلك ليتم التحقق<br>
إبقى معنا</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى تاكيد اذا كان هذا رقم الاتصال الصحيح الخاص بك +966555322070<br>
؟</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.<br>
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نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب. </span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">جمانه</span></div>
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<span style="color:#3F3F46"><img id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AC.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">اوكي</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:44 AM, 21st Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم. </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:45 AM, 21st Aug</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/648403899967790" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4755614:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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