Subject: Ticket Assigned - Conversation with moataz
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 14 Aug 2022 07:41:31 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with moataz moataz                    Bot:  Hi again! Bot:  Please enter your name Customer:  moataz Bot:  Hi Moataz ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506842149            11:19 AM, 14th Aug                   Shahad                   Hi , Thank you for contacting us. How may I help you?           11:20 AM, 14th Aug                     moataz                    i get an online order 7 august 6160196013           11:20 AM, 14th Aug                     moataz                    then i went to nearest branch in jeddah to refund 2 items           11:21 AM, 14th Aug                     moataz                    since friday i didnt receive the amount , i payed by mada and normaly the refund process takes minutes , since friday i didnt receive the amount and it is not shown in the website that i returned the items           11:22 AM, 14th Aug                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:23 AM, 14th Aug                     moataz                    i want to make sure that i am waiting the amount back , i feel that something get wrong from the branch           11:23 AM, 14th Aug                   Shahad                   Have the products been returned to order No. 6160196013?           11:26 AM, 14th Aug                     moataz                    yes 2 items           11:27 AM, 14th Aug                   Shahad                   After verification, it became clear that there are no requests to return to order No. 6160196013           11:27 AM, 14th Aug                   Shahad                   Please provide us with the date of return of the products, the name of the store and the city           11:28 AM, 14th Aug                     moataz                    so what you suggest to do now , i already returns these 2 items to jeddah park branch           11:28 AM, 14th Aug                     moataz                    it was friday 12/8/2022           11:28 AM, 14th Aug                     moataz                    normally i recieve msgs but that time i didnt so i asked the responsible cashier , she told me it takes time           11:30 AM, 14th Aug                   Shahad                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           11:31 AM, 14th Aug                     moataz                    ok please i need your help , if i go to the branch again they will not support me , all the employes there looks new           11:32 AM, 14th Aug                     moataz                    if you want me to highliht the returened items i can do if necessary           11:33 AM, 14th Aug                     moataz                             11:35 AM, 14th Aug                     moataz                             11:36 AM, 14th Aug                     moataz                    i bought with discount 10 %           11:36 AM, 14th Aug                   Shahad                   We request you to please allow us some time so we can work on this and do the needful.           11:39 AM, 14th Aug                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:41 AM, 14th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4727884