Subject: Note Added - [#4675918] Conversation with mujeeb
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 01 Aug 2022 08:45:17 +0000

Hi ,    Nusaybah Alzuman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4675918    Subject:  Conversation with mujeeb   Requester: i will give the wrong pickup store location    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM5F87D29873B14F3C8E808C9E45FA5AE0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager Hail</span></a>
<a id="OWAAMB2D1150ADCA1479A80AD32A418CB9C90" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint Hail</span></a>
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<div class="MsoNormal">As per of customer request, please process the cancellation for below order ASAP.</div>
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<div class="MsoNormal">kindly check and update the order in Sahla as customer received, then process RTS on POS.</div>
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<div class="MsoNormal">Order Number: 6157431872</div>
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<div class="MsoNormal">Thanks</div>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, August 1, 2022 7:48 AM<br>
<b>To:</b> Centrepoint Hail &lt;[email-masked]&gt;<br>
<b>Cc:</b> Nusaybah Alzuman &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4675918] - Conversation with mujeeb</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
</span><a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4675918" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">#4675918</span></a><span style="font-size:10.5pt;font-family:-apple-system"> raised by i will give the wrong pickup
 store location ([email-masked]).</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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 Problem Statement: Cancelation<br>
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Order Date : 24/07/2022<br>
Order ID: 6157431872<br>
Tracking ID: 102564487<br>
Store code : ShoeMart21039​<br>
Assistance Required: Please cancel the order to process the refund as requested by customer  <br>
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 Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 1 Aug at 8:46 AM
<span class="separator">, i will give the wrong pickup store location &lt;[email-masked]&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">mujeeb</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi again!<br>
<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>mujeeb<br>
<b>Bot: </b>Hi Mujeeb ,what do you need help with?<br>
<b>Customer: </b>Refund queries<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>Saudi Arabia<br>
<b>Bot: </b></span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Did you return your order?</span></strong><span style="color:#3F3F46"> We will issue your refund after we receive your returns and perform a
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<strong><span style='font-family:"Calibri",sans-serif'>Paid by card</span></strong> - card issuer may take an additional 2-15 business days to process the transaction.</span></div>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by PayPal</span></strong><span style="color:#3F3F46"> - may take an additional 4-15 business days to process the transaction.</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by SADAD or cash</span></strong><span style="color:#3F3F46"> - you'll receive a refund to My Credit in your account if you're a registered
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<strong><span style='font-family:"Calibri",sans-serif'>Canceled your order?</span></strong> Your refund will depend on your payment method.</span></div>
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<strong><span style='font-family:"Calibri",sans-serif'>Paid by card</span></strong> - card issuer may take an additional 2-15 business days to process the transaction.</span></div>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by PayPal</span></strong><span style="color:#3F3F46"> - may take an additional 4-15 business days to process the transaction.</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by SADAD</span></strong><span style="color:#3F3F46"> - you'll receive a refund to My Credit in your account if you're a registered user,
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For more details, go to <strong><span style='font-family:"Calibri",sans-serif'>Returns Process</span></strong> and
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</span><span style="color:black"><a href="https://helpsa.centrepointstores.com/en/support/home" target="_blank" rel="noreferrer">Help Centre</a></span><span style="color:#3F3F46">.</span>
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Mujeeb , Thank you for contacting us. How may I help you?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Still not cancel the my order</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Could you please share your order number so that I can assist you further?</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br>
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We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else may I assist you?</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:46 AM, 01st Aug</span></div>
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