Subject: Ticket Assigned - Conversation with mujeeb
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 01 Aug 2022 04:46:33 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mujeeb mujeeb                    Bot:  Hi again! Bot:  Please enter your name Customer:  mujeeb Bot:  Hi Mujeeb ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an add
 itional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:40 AM, 01st Aug                   Shahad                   Hi Mujeeb , Thank you for contacting us. How may I help you?           08:41 AM, 01st Aug                     mujeeb                    Still not cancel the my order           08:42 AM, 01st Aug                   Shahad                   Could you please share your order number so that I can assist you further?           08:42 AM, 01st Aug                     mujeeb                    6157431872           0
 8:43 AM, 01st Aug                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:44 AM, 01st Aug                   Shahad                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:44 AM, 01st Aug                   Shahad                   Is there anything else may I assist you?           08:44 AM, 01st Aug                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:46 AM, 01st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4675918