Subject: Note Added - [#4666544] Conversation with afraz sumon
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 01 Aug 2022 04:34:02 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4666544    Subject:  Conversation with afraz sumon   Requester: sumon    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>Just following up on this ticket to check if you had a chance to look into our previous response. Please do respond to us if you need further assistance. We will be happy to help you.</span><br style='box-sizing: border-box; font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/320693" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/320693</a></span>
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<span style='box-sizing: border-box; font-weight: 700; color: rgb(34, 34, 34); font-family: "trebuchet ms", arial, sans-serif'>T</span><span style='color: rgb(34, 34, 34); font-family: "trebuchet ms", arial, sans-serif; font-weight: 700'>hanks,</span>
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<div style="box-sizing: border-box; word-break: break-word; color: rgb(34, 34, 34)"><div style="box-sizing: border-box; word-break: break-word"><div dir="ltr" style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word">
<span style="font-weight: 700"><span style="box-sizing: border-box">Rakshit Upreti, </span></span><div style="box-sizing: border-box; word-break: break-word; color: rgb(0, 0, 0); display: inline"><div style="box-sizing: border-box; word-break: break-word; font-weight: 400; color: rgb(34, 34, 34); display: inline"><div dir="ltr" style="box-sizing: border-box; word-break: break-word; display: inline">
<span style="font-weight: 700"> </span><div dir="ltr" style="box-sizing: border-box; word-break: break-word; display: inline"><span style="font-weight: 700"><span style="box-sizing: border-box"><span>Technical Engineer</span></span><div></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Fri, 29 Jul at  8:46 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div dir="ltr">As per your concern, we have checked the shared shipment at our end and its already delivered.</div>
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<div dir="ltr">{<br>  "customer_shipment_id": "615755548023999991",<br>  "customer_shipment_status": "<strong><em><span style="background-color: rgb(247, 218, 100)">Delivered</span></em></strong>",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2022-07-26 13:00:01",<br>  "entry_type": "Hybris",<br>  "order_id": "6157555480",<br>  "chargeable_weight": "1.4094",<br>  "scac": "LMG",<br>  "seller_organization_code": "LMG_KSA",<br>  "ship_node": "2399999",<br>  "tracking_id": "FC0726220001554",<br>  "reference_number": "<strong><em><span style="background-color: rgb(247, 218, 100)">FC0726220001554</span></em></strong>"<br>} </div>
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<div dir="ltr">Thanks for your kind cooperation.</div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal and visit <a href="https://support.getfareye.com/helpdesk/tickets/320693" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/320693</a></span>
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<div>Thanks and Regards,</div>
<div><br></div>
<div> Deepak Jaiswal<span style="font-family: tahoma, sans-serif">, Technical Engineer</span>
</div>
<div> <a href="http://www.getfareye.com/" rel="noreferrer" style="background-color: rgb(255, 255, 255); color: rgb(17, 85, 204)" target="_blank">FarEye<span style="font-family: tahoma, sans-serif">- Enabling Digital Logistics</span></a>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Fri, 29 Jul at  2:14 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
<div dir="ltr">
<div dir="ltr">Dear Sir/Ma'am,</div>
<div><br></div>
<div dir="ltr">Thank you for contacting FarEye!<br><br>We would like to inform you that we have received your concern regarding the status update and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.<br><br>We are happy to help.<br>
</div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/320693" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/320693</a></span>
</div>
<br>
</div>
<div dir="ltr">
<div>Thanks and Regards,</div>
<div><br></div>
<div> Deepak Jaiswal<span style="font-family: tahoma, sans-serif">, Technical Engineer</span>
</div>
<div> <a href="http://www.getfareye.com/" rel="noreferrer" style="background-color: rgb(255, 255, 255); color: rgb(17, 85, 204)" target="_blank">FarEye<span style="font-family: tahoma, sans-serif">- Enabling Digital Logistics</span></a>
</div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Fri, 29 Jul at  2:06 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr"><div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4666544" rel="noreferrer">#4666544</a> raised by sumon ([email-masked]).</div></div>
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<br>Hi Team,<br><br>Problem Statement: Update the order status<br>Order Date : 25/07/2022<br>Order ID: 6157555480<br>Tracking ID : FC0726220001554<br>Kindly update the order status to delivered  as per the customer request asap<br><br>Regards<br><br><br>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Fri, 29 Jul at 12:35 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Afraz  ,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused, <br><br>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
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<div>We request you to please allow us some time so we can work on this and do the needful.</div>
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<div>We appreciate your patience.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
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