Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jul 2022 11:44:42 +0000

Hi Shahad Albelihed,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/zvi_aF43JrO8r-oryNBf-A~~/AALN9wA~/RgRktnslPVcDc3BjQgpiwqVH1WLNIj0-UhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" alt=""></div>
<div>Dear Team, <br>
<br>
Thanks for reaching out.<br>
<br>
The team investigated and the order has been unbilled on the system. And currently is out for delivery.<br>
<br>
We're pleased to assist, should you have any further issues or inquires don't hesitate to contact us back.<br>
<br>
<span class="labelnormal"><span class="labelname_sf">Omar Khader</span><br>
<span class="labeltitle_sf">Customer Service</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png%0D%0Ahttp://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png%0D%0A" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>18/7/2022 10:03 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Re: [#4628747] - Returns<br>
 
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<a class="gmail_plusreply" href="mailto:[email-masked]" id="plusReplyChip-38" rel="noreferrer">@ShipaDelivery Support</a> FYKA.

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<div>BR,</div>

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<div class="gmail_attr" dir="ltr">On Mon, Jul 18, 2022 at 8:55 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>

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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4628747" rel="noreferrer" target="_blank">#4628747</a> raised by Sm_sm_307 (<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>).</div>
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<br>
Hi Team,<br>
<br>
Problem Statement: Need POD<br>
Order Date : 16/07/2022<br>
Order ID: 6155994240<br>
Tracking ID: SD007515037<br>
Assistance Required: Need Urgent POD<br>
Issue Description: The order was shipped from our side on <span style="white-space:pre-wrap">    </span><br>
16/07/22 and as per shipa website the order delivered to customer on 17/07/22 , But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.<br>
<br>
Regards</div>
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<blockquote>On Mon, 18 Jul at 8:54 AM , Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:

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<div dir="rtl">مرحبا منال ،</div>

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<div dir="rtl">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</div>

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<div dir="rtl">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</div>

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<div dir="rtl">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</div>

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<div dir="rtl">نحن نقدر صبرك.</div>

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<div dir="rtl">أصدقائك ،</div>

<div dir="rtl">فريق الدعم</div>
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<div class="gmail_signature" dir="ltr">
<div dir="ltr">Abdulrahman Rdwan<br>
<font color="#061fdd"><span style="font-size:13.3333px">Account Management</span></font><br>
<a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" style="font-family:'times new roman';font-size:medium" target="_blank"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><br>
<strong>M:</strong> +962770753282<br>
<strong>O:</strong> 80074472<br>
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" target="_blank">shipa.com/delivery</a>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/c-lmCp9UewC37Bm23l9kqw~~/AALN9wA~/RgRktnslPlcDc3BjQgpiwqVH1WLNIj0-UhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4628747