Subject: Ticket Assigned - POD
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jul 2022 04:10:53 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  POD farina yasmin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farina yasmin Bot:  Hi Farina Yasmin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6153409216 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0508087029            06:26 PM, 04th Jul                   Reenad                   Hi Dear Customer, My name is Reenad .Thank you for contacting us. I will be happy to help you!           06:26 PM, 04th Jul                     farina yasmin                             06:27 PM, 04th Jul                     farina yasmin                    It says delivered but i dint received yet           06:27 PM, 04th Jul                     farina yasmin                    There were 2 shipments  out of 2, 1 received other1 says delivered?           06:28 PM, 04th Jul                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:30 PM, 04th Jul                   Reenad                   this order 6152892213?           06:30 PM, 04th Jul                     farina yasmin                             06:32 PM, 04th Jul                     farina yasmin                    Sharing u order number           06:32 PM, 04th Jul                   Reenad                   Sorry, it is not clear in the picture, please provide it to me           06:32 PM, 04th Jul                     farina yasmin                    6153410580           06:33 PM, 04th Jul                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:34 PM, 04th Jul                   Reenad                   Order 6153410580 tells me that it has been fully received           06:36 PM, 04th Jul                     farina yasmin                    Yes but didnt received  my 2nd shipments  yet           06:38 PM, 04th Jul                     farina yasmin                    In which 3 t-shirts r there           06:38 PM, 04th Jul                   Reenad                   Please provide me with the name of the product you did not receive as it is on the site           06:39 PM, 04th Jul                     farina yasmin                             06:39 PM, 04th Jul                     farina yasmin                             06:40 PM, 04th Jul                     farina yasmin                    This 3 didnt recv yet           06:40 PM, 04th Jul                     farina yasmin                    Rest 2 received  just now  half an hour before           06:40 PM, 04th Jul                   Reenad                   How many boxes did you receive?           06:43 PM, 04th Jul                     farina yasmin                    1 packet           06:43 PM, 04th Jul                     farina yasmin                    1packet with 2 tshirts           06:43 PM, 04th Jul                   Reenad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:44 PM, 04th Jul                   Reenad                   Is there anything else i can assist you with?           06:44 PM, 04th Jul                     farina yasmin                    No brother thank you hope i get my order soon           06:44 PM, 04th Jul                   Reenad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:44 PM, 04th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4582117