Subject: Note Added - [#4556504] Conversation with anees
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 29 Jun 2022 06:33:02 +0000

Hi ,    Nusaybah Alzuman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4556504    Subject:  Conversation with anees   Requester: Mohamed Anees koothradan koothradan    Note Content:   <div class="WordSection1">
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, June 29, 2022 7:32 AM<br>
<b>To:</b> Centrepoint Andalusmall &lt;[email-masked]&gt;<br>
<b>Cc:</b> Nusaybah Alzuman &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4556504] - Conversation with anees</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4556504" rel="noreferrer">#4556504</a> raised by Mohamed Anees koothradan koothradan ([email-masked]).</span></div>
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Hi Team,<br>
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Order Number: 6151716301<br>
Store Code: Centrepoint21137<br>
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Order placed on Jun 25, 2022 and the order status is still showing Ready to ship. Kindly confirm if the order is available at the store, if so, please contact customer on (+966534654912 ) and ask them to collect their order.<br>
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Thank you for your help!<br>
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Regards</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 29 Jun at 8:31 AM
<span class="separator">, Mohamed Anees koothradan koothradan &lt;[email-masked]&gt; wrote:
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<b><span style="color:#3F3F46">Bot:
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<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>anees<br>
<b>Bot: </b>Hi Anees ,what do you need help with?<br>
<b>Customer: </b>Order Status<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>centrepointsa<br>
<b>Bot: </b>Please enter your order number to continue<br>
<b>Customer: </b>6151801355<br>
<b>Bot: </b></span>
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If you have not received your order, Home Delivery takes 3 to 5 business days.</span></div>
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You can easily track your order from <strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
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Please note, during sale periods, your order may take longer to arrive.</span></div>
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your email<br>
<b>Customer: </b>[email-masked]<br>
<b>Bot: </b>Please enter your number<br>
<b>Customer: </b>0534654912</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi , Thank you for contacting us. How may I help you?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Kindly upadte my order status</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">This pick up</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Is it ready?</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br>
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We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">This order also</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">نرى أنك قد قدمت طلبك (6151801355) في</span><span style="font-size:10.0pt;color:#3F3F46">Jun 26, 2022.
<span lang="AR-SA" dir="RTL">نود إبلاغك بأن طلبات الاستلام من المتجر يتم تسليمها عادة إلى المتاجر وتكون جاهزة للاستلام في غضون 3-5 أيام عمل. ستتلقى رسالة قصيرة</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>
 SMS <span lang="AR-SA" dir="RTL">وبريد إلكتروني عندما يكون طلبك جاهزًا للاستلام</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:26 AM, 29th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We see that you placed your order (6151801355) on Jun 26, 2022. We'd like to inform you that store pick-up orders are usually delivered to stores and ready for pickup
 within 3-5 business days. You will receive an SMS and an email when your order is ready to be received.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:26 AM, 29th Jun</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6151716301this order 5 days finish</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:27 AM, 29th Jun</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Yes, I will submit a request to the relevant team to check the status of the request</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:28 AM, 29th Jun</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:28 AM, 29th Jun</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:30 AM, 29th Jun</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
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<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4556504:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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