Subject: New Reply Received - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 25 Jun 2022 13:02:31 +0000

Hi Shahad Albelihed,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="auto">very usesless solution,customer ordered product and recieved very different one and instead of replace wrong item sent by your mistake you putted all on customer just easy way for you no words you have very poor customer services</div>
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<div dir="auto" style="font-size:12px; color:#575757">Sent from my Galaxy</div>
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<div>-------- Original message --------</div>
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<div>From: Max &lt;[email-masked]&gt; 
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<div>Date: 25/06/2022 15:54 (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#4541256] - Click &amp; Collect </div>
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<div>Hi barbora ,</div>
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<div>Thank you for contacting us.</div>
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<div>​Accept our apologies for the inconvenience caused.</div>
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<div>We are really sorry to hear that you received a different product than the one you originally ordered from our website. We will definitely help you with this</div>
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<div>Please note that replacement options are not currently available for (Max) products, products can be returned within 14 days through one of the following options:</div>
<div>1- You can contact our customer support team at (8001111629) to book an appointment to receive the product to be returned.</div>
<div>2- You can also book an appointment for receiving the returned product online by logging in to your account and going to the order history and then clicking on the “Order Number” from this page (<a href="https://www.maxfashion.com/sa/ar/" rel="noreferrer">https://www.maxfashion.com/sa/ar/</a>),
 and selecting the products that you want to return.</div>
<div>3- You can visit the nearest branch of (Max) and return the product to the branch.</div>
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<div>Once again, please accept our sincere apologies for this.</div>
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<div>Do not hesitate to contact us if you have any other inquiries.</div>
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<div>your friends</div>
<div>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4541256