Subject: New Reply Received - Re: We’ve received your return request.
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 06:27:35 +0000

Hi Shahad Albelihed,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="ltr">
<div dir="ltr">Dear Spalsh Team,<div><br></div>
<div>Sorry for the Late Reply, I have submitted my Address . Below is the Screenshot of the same . Please proceed for the pickup of the materials.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0OTg2ODA2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.e10M9IoAEusTg4-ictMxX7bXphukDsN4FEVKY3en8oc" data-id="2043349868060" alt="image.png" width="541" height="304"><br>
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<div><font color="#073763"><b>Thanks &amp; Regards</b></font></div>
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<font color="#073763"><b>Farhan </b></font><b style="color:rgb(7,55,99)">Rahim</b>
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<div><b><font color="#073763">Tel-0530913681</font></b></div>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
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<div>On Thu, Jun 9, 2022 at 10:21 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4044975</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Apoorv Joshi : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Farhan,</div>
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<div dir="ltr">Thank you for your prompt response.</div>
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<div dir="ltr">We apologize for this unexpected delay in collection of your return request. Our returns are meant to be a hassle free process. This is definitely not the kind of experience we want you to have when trying to return items.</div>
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<div dir="ltr">We have created a new return request at this time and an email notification has been sent to your email today containing a link. Could you please check that email and click on the link to fill your address, contact details. Once that is done, please reply back to us with your full address and contact number, we will get this collection done on priority.</div>
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<div dir="ltr">We really appreciate your cooperation and patience with us. </div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4044975