Subject: Ticket Assigned - Conversation with mohammad alam
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 15 Jun 2022 06:43:20 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad alam mohammad alam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad alam Bot:  Hi Mohammad Alam ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0597130946            12:03 AM, 06th Jun                   Abdulrahman                   Hi , My name is Abdulrahman .Thank you for contacting us. I will be happy to help you!           12:04 AM, 06th Jun                     mohammad alam                    I hve collected my order, now I want to return some of the item but the status on app shows only processing,  there is no option to return rightnow           12:05 AM, 06th Jun                   Abdulrahman                   Could you please share your order number so that I can assist you further?           12:06 AM, 06th Jun                   Abdulrahman                    I have not received a response from you still, please confirm if we are still connected?           12:08 AM, 06th Jun                     mohammad alam                             12:09 AM, 06th Jun                     mohammad alam                             12:10 AM, 06th Jun                     mohammad alam                    This another one which only "placed" status, but I already collected the order           12:10 AM, 06th Jun                     mohammad alam                    U there?           12:12 AM, 06th Jun                   Abdulrahman                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.   We request you to please allow us some time so we can work on this and do the needful.           12:13 AM, 06th Jun                   Abdulrahman                   Do you have any other inquiries that we can help with?           12:13 AM, 06th Jun                   Abdulrahman                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:15 AM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4456354