Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Jun 2022 06:01:05 +0000

Hi Shahad Albelihed,  The customer has responded to the ticket.  Delivery  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Please advise us on alternative contact number as the number mentioned is incorrect.</div>
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<span style="color:white">Barcode</span><span style='font-family:"Calibri","sans-serif";color:white'></span>
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<span style="font-size:10.0pt;color:black">290307068770</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:black'></span>
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<span style="font-size:10.0pt;color:black">Landmark Group</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:black'></span>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards.</span></div>
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<b><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Usman Aslam Qadri</span></b><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'></span></b>
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<div class="MsoNormal" style="line-height:9.0pt"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'>Key Accounts Executive (CSR)<br>
SMSA Express Transportation Co. Ltd<br>
Riyadh - Kingdom of Saudi Arabia</span></div>
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<div class="MsoNormal" style="line-height:9.0pt"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'>T  +966 11 4633999 EXT 7437 , 8019</span></div>
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<a href="http://www.smsaexpress.com/" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";text-decoration:none'><img width="165" height="63" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0OTM5NjgwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.znF-Varja1EQ1d2eAeN35Y0bN1yNyU30yOVPRs8GMh0" data-id="2043349396804" alt="SMSA EXPRESS"></span></a><span style='font-family:"Calibri","sans-serif";color:#1F497D'></span>
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Max [mailto:[email-masked]]
<br>
<b>Sent:</b> Wednesday, June 15, 2022 8:53 AM<br>
<b>To:</b> Key Accounts - KSA; Adel Yahya Awad; Arsalan Tariq<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4489101] - Delivery</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4489101" rel="noreferrer">#4489101</a> raised by Hoodaeid5 ([email-masked]).</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">reminder</span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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Hi Team,<br>
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Problem Statement: Late Delivery<br>
Order Date : Jun 7, 2022<br>
Order ID: 6148306556<br>
Tracking ID: 290307068770<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was shipped from our side on 6/9/22 but till now the order has not delivered to the customer so we request you to arrange a delivery on prsority basis.<br>
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Regards</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 13 Jun at 9:55 AM
<span class="separator">, Max &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا هدى ،</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نحن نقدر صبرك.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">أصدقائك ،</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم</span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>4489101:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4489101