Subject: Note Added - [#4325224] Late Refund
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Jun 2022 08:12:09 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4325224    Subject:  Late Refund   Requester: جوري الجهني    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span></div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, June 6, 2022 11:06 AM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4325224] - Late Refund</div>
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<div class="MsoNormal">Hi <a id="OWAAME12AE0B5C9294938976F575744E6DBA0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Marniel Baul</span></a>,</div>
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<div class="MsoNormal">Update ?</div>
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<b>From:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, May 30, 2022 5:36 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4325224] - Late Refund</div>
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<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Email:
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, May 30, 2022 1:54 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4325224] - Late Refund</div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">REMINDER</span></strong><span style="font-size:10.5pt;font-family:-apple-system">:</span>
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Problem Statement: Late delivery to WH<br>
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Order Date : 4/19/22<br>
Order ID: 6137912546<br>
Tracking ID: 47507646056<br>
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Assistance Required: Need urgent delivery to WH<br>
Issue Description: The order has been collected  on 25 Apr 2022 , but still not delivered to WH.<br>
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Please deliver the order on priority.<br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 26 May at 12:45 PM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM786334B9263D45F0B180D5E790AE095A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Marniel Baul</span></a>
<a id="OWAAMC3B870C1500E4F4EAFC58E1E1A0804EA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please assist with the status of the pickup and return it back to the WH as the customer is waiting for the refund.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, May 19, 2022 8:36 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4325224] - Late Refund</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4325224&amp;data=05%7C01%7CMarniel%40aramex.com%7C1af9902c6ff340c1409e08da478af535%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637900959386714519%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=VzezNLjOG2mDMeod1hFtZFP2qPP%2BCEUb%2FRcq4Kg%2B8Hg%3D&amp;reserved=0" rel="noreferrer">
#4325224</a> raised by جوري الجهني (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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Problem Statement: Late delivery to WH<br>
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Order Date : 4/19/22<br>
Order ID: 6137912546<br>
Tracking ID: 47507646056<br>
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Assistance Required: Need urgent delivery to WH<br>
Issue Description: The order has been collected  on 25 Apr 2022 , but still not delivered to WH.<br>
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Please deliver the order on priority.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Mon, 16 May at 10:19 AM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style="font-size:10.5pt">نشكرك على تواصلك معنا ومنحنا الفرصة لخدمتك.
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<span lang="AR-SA" style="font-size:10.5pt">نأسف حقًا إذا استغرق الأمر منا وقتًا أطول من المعتاد للرد عليك.
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<span lang="AR-SA" style="font-size:10.5pt">لقد تحققنا ونود إبلاغك بأنه قد تم تصعيد المشكلة إلى الفريق المعني لحل المشكلة في أقرب وقت ممكن.
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<span lang="AR-SA" style="font-size:10.5pt">نكرر اعتذارنا ونشكرك على تفهمك وصبرك.
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<span lang="AR-SA" style="font-size:10.5pt">اصدقائك ، </span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم </span>
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