Subject: Note Added - [#4403896] Conversation with ahsan
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 26 May 2022 07:56:15 +0000

Hi ,    Mustafa Allethy added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4403896    Subject:  Conversation with ahsan   Requester: Ahsan    Note Content:   <div dir="ltr" style="">
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Dear Nusaybah<span></span>
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The mentioned order ava<span>ilable in store and received. </span>
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<span>Regards. </span>
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<b><span style="font-size:14pt;line-height:1.5;color:black">Mustafa Allethy</span></b><br>
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<b><span style="font-size:8pt;font-family:Tahoma, sans-serif;line-height:1.5;color:rgb(119, 119, 119)">Business Manager - Centrepoint-Khobar</span></b><span style="font-size:12pt;line-height:1.5;color:black"></span>
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<b><span style="font-size:8pt;font-family:Tahoma, sans-serif;line-height:1.5;color:rgb(119, 119, 119)">Tel:<span> </span><span dir="ltr">+966 532450565</span></span></b><span style="font-size:12pt;line-height:1.5;color:black"></span>
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<b><span style="font-size:7pt;font-family:Arial, sans-serif;line-height:1.5;color:rgb(119, 119, 119)">Dhahran Road - </span></b><b><span style="font-size:7.5pt;line-height:1.5;color:rgb(89, 89, 89)"><span dir="ltr">PO Box 4979, Al Khobar 31952</span>, Eastern
 Province, KSA</span></b>
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<div>From: Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, May 26, 2022 10:14:00 AM<br>
<b>To:</b> Centrepoint Khobar &lt;[email-masked]&gt;; Mallmanager Cpkhobar &lt;[email-masked]&gt;; Mahaboob SyedIsmail &lt;[email-masked]&gt;; Mustafa Allethy &lt;[email-masked]&gt;<br>
<b>Cc:</b> Qazi Mohammed &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Landmark Group &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4403896] - Conversation with ahsan
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<div class="x_MsoNormal">Hi <a id="OWAAM677F766C82EE4288B9D78314F5E34BE2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Mallmanager Cpkhobar</span></a>
<a id="OWAAM6F4D1A4BB0964AD2822DBC95FD5980F3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Centrepoint Khobar</span></a>
<a id="OWAAMF09D8970DF5441678D3B5C4C235217F5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Mustafa Allethy</span></a>
<a id="OWAAMF8CCD783FF3F43A1BB2DE80EC60B844E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Mahaboob SyedIsmail</span></a>
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<div class="x_MsoNormal">Please check the order physically in your store or not?</div>
<div class="x_MsoNormal">If yes, please receive the order ASAP.</div>
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<div class="x_MsoNormal">Order Number:6144484202</div>
<div class="x_MsoNormal">Customer:Ahsan Ali</div>
<div class="x_MsoNormal">Order Created:May 19, 2022</div>
<div class="x_MsoNormal">Order Delivery Mode:Store pickup</div>
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<div class="x_MsoNormal">Thanks </div>
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<b>From:</b> Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, May 26, 2022 8:56 AM<br>
<b>To:</b> Centrepoint Khobar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Qazi Mohammed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4403896] - Conversation with ahsan</div>
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<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Please take a look at ticket
</span><a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4403896" rel="noreferrer"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>#4403896</span></a><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'> raised by Ahsan ([email-masked]).</span>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Order Number:6144484202<br>
Store Code: ShoeMart21086<br>
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Order placed on May 19, 2022 and the order status is still showing Ready to ship. Kindly confirm if the order is available at the store, if so, please contact customer on (+966593723855 ) and ask them to collect their order.<br>
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Thank you for your help!<br>
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Regards</span></div>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>On Thu, 26 May at 9:52 AM
<span class="x_separator">, Ahsan &lt;[email-masked]&gt; wrote: </span></span><span class="x_separator"></span>
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<span style="font-size:9.0pt; color:#6F7071">ahsan</span><span style="font-size:9.0pt; color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome!<br>
<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>ahsan<br>
<b>Bot: </b>Hi Ahsan ,what do you need help with?<br>
<b>Customer: </b>Order Status<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>centrepointsa<br>
<b>Bot: </b>Please enter your order number to continue<br>
<b>Customer: </b>6144484202<br>
<b>Bot: </b></span>
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<div class="x_MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Your order status is
<strong><span style='font-family:"Calibri",sans-serif'>: </span></strong>Processing
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If you have not received your order, Home Delivery takes 3 to 5 business days.</span></div>
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You can easily track your order from <strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
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Please note, during sale periods, your order may take longer to arrive.</span></div>
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your email<br>
<b>Customer: </b>[email-masked]<br>
<b>Bot: </b>Please enter your number<br>
<b>Customer: </b>0593723855</span></div>
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<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">Shahad</span></div>
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<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">Hi , Thank you for contacting us. How may I help you?</span></div>
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<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">09:45 AM, 26th May</span></div>
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<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">ahsan</span></div>
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<div class="x_MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hello</span></div>
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<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">09:46 AM, 26th May</span></div>
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<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">ahsan</span></div>
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<div class="x_MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">i want to ask about the status of my order # 6144484202</span></div>
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<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">Shahad</span></div>
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<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">ahsan</span></div>
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<div class="x_MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">its one week now and still not recieve</span></div>
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<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">We would like to inform you that part of the order number (6144484202) is ready for collection from the store.</span></div>
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<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">Shahad</span></div>
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<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br>
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We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">Is there anything else may I assist you?</span></div>
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<div class="x_MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thanks</span></div>
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<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.</span></div>
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<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">Have a wonderful day.</span></div>
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