Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 May 2022 03:34:09 +0000

Hi Shahad Albelihed,  The customer has responded to the ticket.    Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Support team,</div>
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<div class="MsoNormal">Pls share RMA on priority.</div>
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<div class="MsoNormal">Rgds,</div>
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<div class="MsoNormal">Shambhu</div>
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<div class="MsoNormal">Mobile+966544362550</div>
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<div class="MsoNormal">Ext.2117</div>
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<div>From: Harun Rashid &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, May 25, 2022 6:08 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; ccbackoffice &lt;[email-masked]&gt;; Shambhu Paswan &lt;[email-masked]&gt;; BS Cod Jeddah &lt;[email-masked]&gt;; BabyShop Support Team &lt;[email-masked]&gt;;
 Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4373213] -6143734245</div>
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<div class="MsoNormal">Hi <a id="OWAAMFA5D04660F4C4EE68894241E97FA3150" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a>
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<div class="MsoNormal"><span style="background:yellow;mso-highlight:yellow">Still didn’t receive the below RMA-no.</span></div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Harun</div>
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<b>From:</b> Harun Rashid <br>
<b>Sent:</b> Monday, May 23, 2022 10:37 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ccbackoffice &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shambhu Paswan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 BS Cod Jeddah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BabyShop Support Team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4373213] -6143734245</div>
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<div class="MsoNormal">Hi <a id="OWAAM86213786AD644C7CB25FDAE11318154C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a><a id="OWAAM1103737174EB4709AF5CE2C2002BEAB6" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay
 Berry</span></a>
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<div class="MsoNormal">Please check the below order current status Order item 02Pcs but customer returned only 01pc.<span style="background:lime;mso-highlight:lime">So kindly process to the RMA-no 01pc with confirm</span>.</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Harun</div>
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<b>From:</b> Harun Rashid <br>
<b>Sent:</b> Saturday, May 21, 2022 3:25 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ccbackoffice &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shambhu Paswan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 BS Cod Jeddah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BabyShop Support Team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4373213] -6143734245</div>
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<div class="MsoNormal">Hi <a id="OWAAM3C5F9B13AB6042FFA6BEE7822CA828F6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>
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<div class="MsoNormal">Please we check the below order status and as on today already called to the customer tomorrow 22<sup>nd</sup>-May-22 our delivery team visit to the customer house and found the problem statement, if damage same will replace. Once it done
 will confirm.</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Harun</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, May 21, 2022 1:19 PM<br>
<b>To:</b> Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4373213] -</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team .</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Reminder </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards , </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Abdulilah  </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">تشغيل الخميس, 19 مايو في 10:12 ص
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:  WWD DAMAGED ITEM<br>
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Order Date : 15/05/2022<br>
Order ID: 6143734245<br>
Item ID: 162995205<br>
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Assistance Required: Damaged Item Recieved<br>
Issue Description: Customer emailed us informing that he/she received the item on 18/05/2022 but the item which they recieved is damaged, customer also provided us the picture of damaged item. <br>
Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,Abdulilah</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">تشغيل الأربعاء, 18 مايو في 5:57 م
<span class="separator">, abeer alrefai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">اشتريت سرير اونلاين من المتجر وعند التركيب قال المهندس السرير فيه عيب مصنعي ولم يتركب صح محفور من داخل واريد استبداله واحد فقط </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">رقم الطلب / 6143734145</span></div>
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