Subject: Ticket Assigned - Conversation with edmond
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 24 May 2022 09:18:35 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with edmond edmond                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  edmond Bot:  Hi Edmond ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  546367651 Bot:  Please wait while we transfer you to an agent Agent:  Hi Edmond, thank you for getting in touch with us, my name is Nihal May i know how i can help you? Agent:  are you still with us? Customer:  I received my order..my order is 3 watchs..casio casual watches Agent:  Could you please share your order number so that I can assist you further? Customer:  But whene i open the box it is 2only watch inside and different type Customer:  6144485152 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  we apologize for this Agent:  do you want me to do the return request for you? Customer:  Reply to may email i will show to you my evidence Agent:  wait a moment.. Customer:  Did you check 3 item of casual watches.i recieve 2pcs of sports watch with small amount than my oederd Agent:  Dear customer, a return request has been created on 23/05/2022, and the shipping team will contact you in 3-5 days for the collection Agent:  is there anything else I can help you with? Customer:  How about my payment. Agent:  after the collection, the amount will be refunded to your credit. Agent:  is there anything else I can help you with? Customer:  Its better to do..give me 1 item.for fit to price amout of my order.base in online i recieve  amount of 200sr..my payment is 350sr Agent:  Please allow me a moment to check this for you. Customer:  Message me to my email.i send to you the small box cannot fit the 3 item.that to make sure i telling the truth Customer:  Also if you see may ordered to what i received ..no one will not be angry Agent:  dear customer, the shipping team will be contacting you soon for the collection Agent:  then you will receive the refund Agent:  is there anything else I can help you with? Customer:  Ok.you make sure. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I have i questions Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Start Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  edmond Bot:  Hi Edmond ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Edmond. Thank you for contacting us. My name is Hilah. How may I help you today? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  How about the refund money Customer:  Yes Agent:  Could you please share your order number so that I can assist you further? Customer:  After get our item by your patner..how about the refund money Customer:  6144485152 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  after collecting returns from you by the shipping partner Agent:  We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund. Agent:  Do you have any other inquiries that we can help with? Customer:  How i will get the refund money Agent:  your my credit wallet Customer:  My friend..my complain is incomplete deliver.i accept the 2watch...i know your office what item they will put in the bix Customer:  Box Customer:  I am new worker here in saudi.i dont have receive yet may salary card. Customer:  Not refund my want to be..give the 3rd watch to my order Agent:  You can use My Balance in any purchase from the site or app. If the purchasing process is less than the value of "My Balance", the purchase will only be deducted, but if the purchase is more than "my balance", my balance will be deducted in full and the rest of the value must be paid through credit cards or the method of payment will be chosen when receiving in the event of a purchase through the site or application. Agent:  Can you explain your query? Customer:  I send to you my evidence.then review.if i am right  give to me refund Agent:  after the driver pick up the return you will get your refund on your my wallet Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  6144485152 Bot:  Please enter your name Customer:  edmond Bot:  Hi Edmond ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6144485152 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:54 PM, 24th May                     edmond                             12:56 PM, 24th May                   Shahad                   Hi Edmond, Thank you for contacting us. How may I help you?           12:56 PM, 24th May                     edmond                             12:56 PM, 24th May                     edmond                    I received 2 item.my order is 3 item           12:56 PM, 24th May                     edmond                    Also check my orders..i received different to my order           12:57 PM, 24th May                   Shahad                   Could you please share your order number so that I can assist you further?           12:57 PM, 24th May                     edmond                             12:57 PM, 24th May                     edmond                             12:57 PM, 24th May                     edmond                    6144485152           12:58 PM, 24th May                     edmond                    Aramex message me that 1 item is there.but i pay 350 for 3 item           01:00 PM, 24th May                     edmond                             01:00 PM, 24th May                     edmond                    What's up           01:04 PM, 24th May                   Shahad                   We would like to inform you that after verification, it turns out that you have a return request for three products           01:04 PM, 24th May                   Shahad                   It will be received within 3-5 working days           01:05 PM, 24th May                     edmond                    I told to your colleagues i dont need return..no problem to ever wrong item.my complain is where is the 3rd item to my order.lem to me ever l           01:07 PM, 24th May                   Shahad                   Do you want to cancel the return request?           01:08 PM, 24th May                     edmond                    Yes..i accept the item..i need to know where is the 1 item..           01:09 PM, 24th May                     edmond                    1 item is in aramex.but i will pay already to your patner courier 350sr           01:10 PM, 24th May                     edmond                             01:10 PM, 24th May                     edmond                             01:10 PM, 24th May                     edmond                             01:11 PM, 24th May                     edmond                    Check the cartoon..only 2 item in the box..1 item is there in aramex..           01:11 PM, 24th May                   Shahad                   Please provide me the name and photo of the product you did not receive           01:12 PM, 24th May                     edmond                             01:13 PM, 24th May                     edmond                             01:14 PM, 24th May                     edmond                    This my order.but i received different type.but no problems to me           01:15 PM, 24th May                   Shehanah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:15 PM, 24th May                   Shehanah                   Is there anything else i can assist you with?           01:15 PM, 24th May                     edmond                             01:15 PM, 24th May                     edmond                             01:15 PM, 24th May                   Shehanah                   We request you to please allow us some time so we can work on this and do the needful.           01:16 PM, 24th May                   Shehanah                   Is there anything else i can assist you with?           01:16 PM, 24th May                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:18 PM, 24th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4396395