Subject: Ticket Assigned - Conversation with basma
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 24 May 2022 09:09:20 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with basma basma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  basma Bot:  Hi Basma ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544483511            12:53 PM, 24th May                   Shahad                   Hi Basma, Thank you for contacting us. How may I help you?           12:54 P
 M, 24th May                     basma                    I have two more items for return from my second last order           12:55 PM, 24th May                     basma                    But the return button is not appearing in my order info           12:55 PM, 24th May                   Shahad                   Could you please share your order number so that I can assist you further?           12:57 PM, 24th May                     basma                    Ok wait           12:57 PM, 24th May                     basma                    6142602888           12:58 PM, 24th May                     basma                    Hello           01:00 PM, 24th May                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:01 PM, 24th May                     basma                    Ok           01:01 PM, 24th May                   Shahad                   Please provide me with the name and photo of th
 e product you want to return           01:03 PM, 24th May                     basma                             01:05 PM, 24th May                     basma                             01:05 PM, 24th May                   Shahad                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:07 PM, 24th May                     basma                    Sure thank you           01:07 PM, 24th May                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:08 PM, 24th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4396345