Subject: Ticket Assigned - Conversation with heba khan/ refund for 2 item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 May 2022 21:43:18 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with heba khan/ refund for 2 item heba khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  heba khan Bot:  Hi Heba Khan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method
 .   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565063886            05:58 AM, 24th Mar                   saud                   Hi Heba khan. Thank you for contacting us. My name is Saud. How may I help you today?           05:59 AM, 24th Mar                     heba khan                    Order#6128719046, I returned both items in the order but only got refunded for one ite
 m. Why is that?           05:59 AM, 24th Mar                     heba khan                    When I check my order page, it says only 1 item returned not both. They took both shirts from me.           06:00 AM, 24th Mar                   saud                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:00 AM, 24th Mar                     heba khan                    Sure           06:00 AM, 24th Mar                   saud                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           06:03 AM, 24th Mar                     heba khan                    Yes please I returned my items at Jeddah Park Mall in Jeddah           06:03 AM, 24th Mar                   saud                   is there anything more I can assist you with?           06:03 AM, 24th Mar                     heba khan                    No thanks           06:03 AM, 24t
 h Mar                   saud                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:04 AM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4070447