Subject: Ticket Assigned - Conversation with khaja
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 23 Apr 2022 08:55:41 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khaja khaja                    Customer:  Bye.. Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Khaja ,what do you need help with? Customer:  /startOver Bot:  Hi Khaja ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6136975017 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:46 PM, 23rd Apr                   Shahad       
             Hi , Thank you for contacting us. How may I help you?           12:47 PM, 23rd Apr                     khaja                    6136975017 please check           12:47 PM, 23rd Apr                     khaja                    Return request           12:47 PM, 23rd Apr                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:48 PM, 23rd Apr                     khaja                    Ok           12:48 PM, 23rd Apr                   Shahad                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           12:49 PM, 23rd Apr                   Shahad                   Is there anything else may I assist you?           12:49 PM, 23rd Apr                     khaja                    Always I'm getting same answer f
 rom your side           12:49 PM, 23rd Apr                   Shahad                   We apologize for the inconvenience that has happened.           12:50 PM, 23rd Apr                     khaja                    No need apologize tell me the solution...           12:50 PM, 23rd Apr                   Shahad                   Our team is working to solve your problem, and we will get back to you as soon as possible.           12:50 PM, 23rd Apr                     khaja                    Come on I'm fadeup getting this type of answer           12:51 PM, 23rd Apr                   Shahad                   We understand that this will be really frustrating for you, as you have not received any update on your concerns. Please consider this as a rare example, rest assured that our team is working on your issue,           12:52 PM, 23rd Apr                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:55 P
 M, 23rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4231178