Subject: Ticket Assigned - Conversation with hello
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 10 Apr 2022 09:15:06 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additio
 nal 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:06 PM, 10th Apr                     hello                    Hello my order is still not ready for collection 5 days ago still not shipped why it's take time I ordered a birthday gift kindly please ready for collection my order quick please ?           01:07 PM, 10th Apr                   Shahad                   Hi, Thank you for contacti
 ng us. How may I help you?           01:07 PM, 10th Apr                     hello                    There's order number 6135138185           01:07 PM, 10th Apr                     hello                    My order is still not ready for collection           01:07 PM, 10th Apr                     hello                    I need my order today urgent           01:08 PM, 10th Apr                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:08 PM, 10th Apr                     hello                    Ok           01:08 PM, 10th Apr                   Shahad                   We see that you placed your order (6135138185) on Apr 6, 2022. We'd like to inform you that store pick-up orders are usually delivered to stores and ready for pickup within 2-4 business days. You will receive an SMS and email when your order is ready to be received.           01:10 PM, 10th Apr                     hello             
        But now check           01:11 PM, 10th Apr                     hello                    Today date is 10           01:11 PM, 10th Apr                     hello                    Still my order is not ready for collection           01:11 PM, 10th Apr                   Shahad                   please Note that working days are from Sunday to Thursday           01:11 PM, 10th Apr                     hello                    So today is 5th day           01:12 PM, 10th Apr                     hello                    Please note I need my order urgent           01:12 PM, 10th Apr                     hello                    Thanks           01:12 PM, 10th Apr                   Shahad                   Is there anything else may I assist you?           01:12 PM, 10th Apr                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:14 PM, 10th Apr                                          View conver
 sation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4154028