Subject: New Reply Received - My Account
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 04 Apr 2022 09:29:29 +0000

Hi Shahad Albelihed,  The customer has responded to the ticket.  My Account  Ticket comment <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMyNDg4Njk1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.K70UVRZ4_uDBgymTxNUVTX8IPrZLrBOqb0Ua7D2bn48" data-id="2043324886953"><br>
Hello
<div>When I sign in this is the message I get and then I clicked on the forgot password and filled in the information, but I never receive the reset link. </div>
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<div>Platform: Centrepoint/Max</div>
<div>Email: [email-masked]</div>
<div>Country: Saudi Arabia</div>
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<div>Can you please send me the link to reset my account password, so I have access to my account.</div>
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<div>Thank you,<br>
<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 4 Apr 2022, at 9:13 AM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Kelly ,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:<br>
1. Click on "Forgot Password" Link on the login window.<br>
2. Enter your registered email address (in small letters).<br>
3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.<br>
4. Click on the password reset link and change your password.<br>
5. You can login now with your new password<br>
<br>
 please Check junk mail<br>
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If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br>
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1. Screenshot Of The Issue(If Possible)<br>
2. platform from which you tried to reset the password<br>
3. Registered email address<br>
4. Country of access<br>
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Feel free to reach out to us for any further assistance.<br>
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We hope this helps and have a great day! Stay Safe!<br>
<br>
Your Friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4113398