Subject: New Reply Received - Re: Sorry, your order was cancelled
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 23 Feb 2022 12:40:29 +0000

Hi Shahad Albelihed,  The customer has responded to the ticket.  Re: Sorry, your order was cancelled  Ticket comment <div dir="auto">The splash and centerpoint is near me..but I text in Instagram splash..they said no change without online...so tell me can I return on your outlet near me..</div>
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<div>On Wed, Feb 23, 2022, 3:37 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr"> Hi Biya, <br><br>Thanks for shopping with us.<br><br>We are really sorry to hear that you would like to exchange items due to a sizing issue, however, we do not have an online exchange option available at this time. You can return your online purchases through the following three channels:<br><br>You can call our customer support team at 8001111027 to book a return and notify you of the refund based on our returns policy.<br>You can also book a return online. You can log in to your account and go to your order history. Click on the order number. From that page, you can see the option to return an item. Just click on the box and follow the instructions.<br>You can now deliver your return to any Centrepoint store across the Kingdom of Saudi Arabia.<br><br>This is what you have to do.<br><br>Visit your nearest store: Pack the returns in its original shipping packaging and bring it with your invoice to any Centrepoint store across the Kingdom of Saudi Arabia.<br>Delivery of your return: An authorized agent will take your package and hand you a receipt. Please keep this safe.<br>Receive your refund: After we verify returns, we will process your refund. If you paid in cash, you can request a cashback. It can also be redeemed to your My Credit account for online purchases. If you paid by card, you can get your money back to your card.<br><br>Don't forget to check the return policy first to see which products we don't return. You have within 14 days to do the return and refund.<br><br>Feel free to contact us for further assistance.<br><br>your friends,<br>Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3924518