Subject: Ticket Assigned - Conversation with hanan farshoukh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Feb 2022 09:37:17 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hanan farshoukh hanan farshoukh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello my name is hanan and i would like to get a smaller size of a pair of sweatpants that i just bought online how can i do that please? Bot:  Please enter your name Customer:  hanan Bot:  Hi Hanan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966563562041 Bot:  Please wait while we transfer you to an agent Customer:  Thank you Agent:  Hi this is Maha .how can I help you ? Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  hanan farshoukh Bot:  Hi Hanan Farshoukh ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:44 PM, 25th Jan                   Maha                   Hi this is Maha .how can I help you ?           12:45 PM, 25th Jan                     hanan farshoukh                    Hello maha plz i returned items in november and I'm still waiting for my refund           12:46 PM, 25th Jan                   Maha                   Could you please share your order number so that I can assist you further?           12:47 PM, 25th Jan                     hanan farshoukh                             12:48 PM, 25th Jan                   Maha                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:50 PM, 25th Jan                     hanan farshoukh                    Okay thank you           12:50 PM, 25th Jan                   Maha                   We inform you that the amount SAR67.57 has already been returned on 11-22-2021           12:52 PM, 25th Jan                   Maha                   Do you have any other inquiries?           12:52 PM, 25th Jan                     hanan farshoukh                    Only 67.57 was returned           12:52 PM, 25th Jan                     hanan farshoukh                    I returned 2 pants and one perfume           12:53 PM, 25th Jan                   Maha                   Yes, the division of products received is SAR67.57           12:53 PM, 25th Jan                     hanan farshoukh                             12:53 PM, 25th Jan                   Maha                   Have all products been received?           12:54 PM, 25th Jan                     hanan farshoukh                    I gave them back in November           12:54 PM, 25th Jan                   Maha                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:55 PM, 25th Jan                     hanan farshoukh                    Thank you how long will it take plz?           12:55 PM, 25th Jan                   Maha                   Please give us some time so that we can serve you to the fullest, dear customer           12:57 PM, 25th Jan                   Maha                   Do you have any other inquiries?           12:58 PM, 25th Jan                   Maha                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:00 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3808469