Subject: Ticket Assigned - Conversation with leomelyn lino
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Feb 2022 09:37:15 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with leomelyn lino leomelyn lino                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  leomelyn lino Bot:  Hi Leomelyn Lino ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6368729643 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0546825860 Bot:  Please wait while we transfer you to an agent Agent:  Hi this is Maha .how can I help you ? Customer:  I purchased my order since Nov 21 but until now I did not yet receive. Customer:  Order number 6368729643 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Do you have any other inquiries? Agent:  It was my pleasure to help you Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Please follow up my purchase order 6368729643 since Nov 21 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order 6368729643 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Please follow up my order 6368729643 since Nov 21 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  leomelyn lino Bot:  Hi Leomelyn Lino ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6368729643 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:39 PM, 07th Dec                   Modhi                   مرحباُ شكراً على تواصلك معنا, معك موضي كيف يمكننى أن أساعدك؟           04:43 PM, 07th Dec                   Modhi                   Hi ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you.           04:43 PM, 07th Dec                     leomelyn lino                    Good day. I didn’t yet receive my order number 6368729643 since Nov 21. In tracking system it appears out for delivery since Nov 24 but until now I did not receive.           04:46 PM, 07th Dec                     leomelyn lino                    There was a man who came here for delivery on Nov 24 but he cannot find my package in his car.           04:47 PM, 07th Dec                     leomelyn lino                    So maybe my package is missing. Please follow up where is my package and send to me because I will go vacation to Philippines on Dec 17. This is my first time to bought an items to Centrepoint but until now I didn’t receive.           04:50 PM, 07th Dec                   Modhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:53 PM, 07th Dec                   Modhi                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:55 PM, 07th Dec                   Modhi                   Is there anything else I can assist you with today?           04:55 PM, 07th Dec                   Modhi                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           04:56 PM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3559063