Subject: Ticket Assigned - Customer Wrong Number
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 08:53:16 +0000

Hi Shahad Albelihed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Customer Wrong Number Hi Team,

We are consider the below remarks from you & we are cancelling all the invoice from GDMS and close.

@Ankkur Gupta<mailto:[email-masked]> - FYI

Kaif - cancel the invoice put remarks "No Answer - No Alternative Number". Once cancel share the details in this email.

Thanks & Regards,

Ramesh Viswanadhan
SCM - Dammam
Mobile: +966 569887258 /Ext -5324
Watsup : +966 535685190
Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia

<http://landmarkgroup.com/>
<https://www.facebook.com/LandmarkArabia>  <@LandmarkArabia>   <https://www.linkedin.com/company/landmark-group>

From: Rawan Barghouth <[email-masked]>
Sent: Thursday, February 10, 2022 11:57 AM
To: Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Ramesh Viswanadhan <[email-masked]>; Ankkur Gupta <[email-masked]>; Bsdm Nurserywh <[email-masked]>; BabyShop Support Team <[email-masked]>; CentrePoint Support Team <[email-masked]>; Escalations Dxbteam <[email-masked]>; Salik Khan <[email-masked]>; Rabiul Alam <[email-masked]>; Ali Mkhaimer <[email-masked]>; Nour Hanayneh <[email-masked]>
Cc: Arumugaraja Subramani <[email-masked]>; Prasanth Saseendran <[email-masked]>; Rabiul Alam <[email-masked]>; Naseem Ahmad <[email-masked]>
Subject: RE: Customer Wrong Number

External email sender, please take precaution.
Hi Team,

Please find the below:

INVOICE_NO
CUSTOMER_NAME
CUSTOMER_MOB
Remark
Delivery Status
Crystel Remarks
6381820980
Maram Salih Alblwy
550418527
Wrong Number
DTBC
No Answer - No Alternative Number
6389287727
Rehab Mashoour
538573420
Wrong Number
DTBC
No Answer - Alternative Number : 966546809517
6394230969
Dalal Radhi Alshimry
532502819
Wrong Number
DTBC
No Answer - No Alternative Number
6394250848
Rehab Alzharani
538573420
Wrong Number
DTBC
No Answer - No Alternative Number
6704964102
Rehab Alzaharani
538573420
Wrong Number
DTBC
No Answer - No Alternative Number
6122794322
Fyhan Ghazi
501716151
Wrong Number
DTBC
No Answer - No Alternative Number
6123851293
Dalal Radhi Alshimry
532502819
Wrong Number
DTBC
No Answer - No Alternative Number
6379240580
Mostafa Jamal
562087490
4-time attempt but not pick the call
DTBC
No Answer - No Alternative Number
6377336567
Faisal Khalifa Alshayib
556050950
Wrong Number
DTBC
Answered - Wrong Number (for different person) - No Alternative Number

Best Regards,

Rawan Barghouth
Contact Center Supervisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 799 526124
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/linkedin.png]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/facebook.png]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/twitter.png]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/youtube.png]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/logo_new.png]

From: Akshay Berry [mailto:[email-masked]]
Sent: Wednesday, February 9, 2022 12:53 PM
To: Jessie Caparas; Ramesh Viswanadhan; Ankkur Gupta; Bsdm Nurserywh; BabyShop Support Team; CentrePoint Support Team; Escalations Dxbteam; Salik Khan; Rabiul Alam; Ali Mkhaimer; Rawan Barghouth; Nour Hanayneh
Cc: Arumugaraja Subramani; Prasanth Saseendran; Rabiul Alam; Naseem Ahmad
Subject: RE: Customer Wrong Number

Looping @Ali Mkhaimer<mailto:[email-masked]> @Rawan Barghouth<mailto:[email-masked]> @Nour Hanayneh<mailto:[email-masked]>,

Could you please get in touch with the customers and ask for the correct mobile numbers.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 9, 2022 11:10 AM
To: Ramesh Viswanadhan <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Bsdm Nurserywh <[email-masked]<mailto:[email-masked]>>; BabyShop Support Team <[email-masked]<mailto:[email-masked]>>; CentrePoint Support Team <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Salik Khan <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Rabiul Alam <[email-masked]<mailto:[email-masked]>>
Cc: Arumugaraja Subramani <[email-masked]<mailto:[email-masked]>>; Prasanth Saseendran <[email-masked]<mailto:[email-masked]>>; Rabiul Alam <[email-masked]<mailto:[email-masked]>>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Wrong Number
Importance: High

@Escalations Dxbteam<mailto:[email-masked]> @Akshay Berry<mailto:[email-masked]>

Can you please look into this on urgent basis.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Ramesh Viswanadhan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 9, 2022 10:47 AM
To: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Bsdm Nurserywh <[email-masked]<mailto:[email-masked]>>; BabyShop Support Team <[email-masked]<mailto:[email-masked]>>; CentrePoint Support Team <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Salik Khan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Rabiul Alam <[email-masked]<mailto:[email-masked]>>
Cc: Arumugaraja Subramani <[email-masked]<mailto:[email-masked]>>; Prasanth Saseendran <[email-masked]<mailto:[email-masked]>>; Rabiul Alam <[email-masked]<mailto:[email-masked]>>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>
Subject: Customer Wrong Number

Hi Team,

Still, we are not received and reply mail from your end.

@Ankkur Gupta<mailto:[email-masked]> - still we are not received the any alternative number or confirmation form the team. Confirm the same some invoice is in open more than 2 weeks.

Confirm the same accordingly we need close this aging invoice.

Thanks & Regards,

Ramesh Viswanadhan
SCM - Dammam
Mobile: +966 569887258 /Ext -5324
Watsup : +966 535685190
Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia

<http://landmarkgroup.com/>
<https://www.facebook.com/LandmarkArabia>  <@LandmarkArabia>   <https://www.linkedin.com/company/landmark-group>

From: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 7, 2022 9:12 AM
To: Ramesh Viswanadhan <[email-masked]<mailto:[email-masked]>>; Bsdm Nurserywh <[email-masked]<mailto:[email-masked]>>; BabyShop Support Team <[email-masked]<mailto:[email-masked]>>; CentrePoint Support Team <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Salik Khan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Arumugaraja Subramani <[email-masked]<mailto:[email-masked]>>; Prasanth Saseendran <[email-masked]<mailto:[email-masked]>>; Rabiul Alam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Wrong Number

Hi @Jessie Caparas<mailto:[email-masked]> @Akshay Berry<mailto:[email-masked]>,

Please see below mail & share the updated customer details ASAP.

Regards,
Ankur

From: Ramesh Viswanadhan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 5, 2022 9:28 AM
To: Bsdm Nurserywh <[email-masked]<mailto:[email-masked]>>; BabyShop Support Team <[email-masked]<mailto:[email-masked]>>; CentrePoint Support Team <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Salik Khan <[email-masked]<mailto:[email-masked]>>
Cc: Arumugaraja Subramani <[email-masked]<mailto:[email-masked]>>; Prasanth Saseendran <[email-masked]<mailto:[email-masked]>>; Rabiul Alam <[email-masked]<mailto:[email-masked]>>
Subject: Customer Wrong Number

Hi Team,

Good day,

Look into this below due to customer wrong number the deliveries pending in DTBC.

Confirm the same urgent we need to close this issue all invoice in open status.

@Ankkur Gupta<mailto:[email-masked]>/@Salik Khan<mailto:[email-masked]> - need your intervention on this.

Thanks & Regards,

Ramesh Viswanadhan
SCM - Dammam
Mobile: +966 569887258 /Ext -5324
Watsup : +966 535685190
Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia

<http://landmarkgroup.com/>
<https://www.facebook.com/LandmarkArabia>  <@LandmarkArabia>   <https://www.linkedin.com/company/landmark-group>

From: Bsdm Nurserywh <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 5, 2022 8:15 AM
To: BabyShop Support Team <[email-masked]<mailto:[email-masked]>>; CentrePoint Support Team <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ramesh Viswanadhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong Number
Importance: High

Hi Team,

Please check and provide the below customer alternative number.

INVOICE_NO
CUSTOMER_NAME
CUSTOMER_MOB
Remark
Delivery Status
6381820980
Maram Salih Alblwy
550418527
Wrong Number
DTBC
6389287727
Rehab Mashoour
538573420
Wrong Number
DTBC
6394230969
Dalal Radhi Alshimry
532502819
Wrong Number
DTBC
6394250848
Rehab Alzharani
538573420
Wrong Number
DTBC
6704964102
Rehab Alzaharani
538573420
Wrong Number
DTBC
6122794322
Fyhan Ghazi
501716151
Wrong Number
DTBC
6123851293
Dalal Radhi Alshimry
532502819
Wrong Number
DTBC
6379240580
Mostafa Jamal
562087490
4-time attempt but not pick the call
DTBC
6377336567
Faisal Khalifa Alshayib
556050950
Wrong Number
DTBC

From: Bsdm Nurserywh
Sent: Wednesday, January 26, 2022 4:39 PM
To: BabyShop Support Team <[email-masked]<mailto:[email-masked]>>; CentrePoint Support Team <[email-masked]<mailto:[email-masked]>>
Cc: Ramesh Viswanadhan <[email-masked]<mailto:[email-masked]>>
Subject: Wrong Number

Hi Team,

Please check and provide the below customer alternative number.

INVOICE_NO
CUSTOMER_NAME
REMARK 1
last attempt date
CUSTOMER_MOB
DELIVERY STATUS
6394250848
Rehab Alzharani
Wrong number
1/25/2022
538573420
DTBC
6389287727
Rehab Mashoour
Wrong number
1/25/2022
538573420
DTBC
6379240580
Mostafa Jamal
4-time attempt but not pick the call
1/23/2022
562087490
DTBC

Thank,s
Mohd Kaif
Ext # 5326
Mobie No # +966583619739

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3876068