Subject: Trainer Candidate - Sourav Yadav
From: Sourav Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Apr 2023 01:28:50 -0400

| | Tech Support Test

Name | Sourav Yadav
E-mail | [email-masked]
Phone Number | (+91) 7988367827
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Testbook | Quality Analyst | Immediately | 55k
Previous Employer 1 | Sunstone | Quality Analyst | 19 jan | 45
Previous Employer 2 | Doubtnut | Quality Analyst | 2june | 30

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | As an Quality Analyst working to explore different Things to improve the process like feedback session, quality huddles, Dashboard report preparation, audits etc.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Most difficult things is to handle. Those situations in which management and according to quality both faces a problem to revenue generation

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Increased loyalty. 73 percent of consumers say a positive experience affects their purchasing decisions and willingness to work with a business again. Happy customers are the best advocates of your brand.

2. Better reviews. Happy, loyal customers leave positive reviews, which encourage others to engage with your business. 5-star reviews can help your business attract new customers through word of mouth alone. No ad spend? Yes, please.

3. Reduced costs. Spending lots of extra money to try and appease already-disgruntled customers can be more work than it’s worth. A loyal, recurring customer is more valuable than a new one who has unrealistic expectations.

What according to you makes you a good candidate for this position? | Who works with full potential and have a very good intent of work
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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